Customer Relationship Officer

CSB Bank; Nalukody; On-site; INR 250,000 - 380,000; Full time

Job summary

CSB Bank in Nalukody is seeking a Customer Relationship Executive to strengthen client ties and attract new customers. The role emphasizes delivering courteous service, resolving queries promptly, and presenting banking products.

You will collaborate with teams, maintain accurate records, and contribute to cross-selling and overall customer satisfaction. A graduate with at least one year in CRM or related field is preferred, along with strong communication skills.

Qualifications

• Minimum 1 year of experience in customer relationship management.
• Strong communication and interpersonal skills.
• Graduate degree is required.
• Knowledge of banking products and services.
• Experience with CRM software is desirable.

Responsibilities

• Develop and implement strategies to build relationships with customers.
• Provide exceptional customer service and resolve inquiries promptly.
• Drive sales of banking products, cross-sell and upsell services.
• Support branch operations and maintain records.
• Collaborate with internal teams to achieve business objectives.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

CRM software

Problem-solving

Multitasking

Education

Bachelor's degree

Tools

CRM software

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.