Customer Relationship Officer

CSB Bank; Attingal; On-site; INR 300,000 - 540,000; Full time

Job summary

CSB Bank invites applications for a customer relationship role in Kerala. The candidate will focus on building strong relations with existing and new customers, deliver excellent service, and identify cross-sell opportunities for banking products.

Responsibilities include supporting branch operations, collaborating with internal teams, and analyzing feedback to improve services. A graduate degree and CRM experience are required.

Qualifications

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for customer interactions.
• Ability to work in a fast-paced environment and manage multiple responsibilities.
• Knowledge of banking products, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• A graduate degree is required.

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Skills

Communication skills

Interpersonal skills

CRM software

Problem-solving

Multitasking

Customer service

Education

Graduate degree

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.