Customer Relationship Officer

CSB Bank; Madathumpadi; On-site; INR 300,000 - 500,000; Full time

Job summary

CSB Bank in India seeks a Customer Relationship Manager to build strong relationships with customers, provide excellent service, and drive cross-sell opportunities. The role involves supporting branch operations, maintaining records, and collaborating with internal teams to boost customer satisfaction.

Applicants should have at least 1 year of CRM-related experience, strong communication skills, and a graduate degree. Banking product knowledge is preferred.

Qualifications

• Minimum 1 year of experience in customer relationship management or a related field
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Knowledge of banking products and services, including savings accounts, loans, and credit cards

Responsibilities

• Develop and implement effective strategies to build strong relationships with existing and new customers
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction
• Analyze customer feedback and suggest improvements to products and services

Skills

Communication skills

Interpersonal skills

Problem-solving

Time management

Cross-selling

Education

Graduate degree

Tools

CRM software

Job description

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.