Customer Relationship Officer

CSB Bank; Angamaly; Presencial; INR 300.000 - 520.000; Jornada completa

Descripción de la vacante

CSB Bank in Angamaly, Kerala seeks a Customer Relationship role to strengthen existing relationships and build new ones. You will respond to inquiries, resolve issues, and drive cross-sell opportunities across banking products.

The role emphasizes client service, collaboration with internal teams, and accurate record-keeping to support branch operations and customer satisfaction.

Formación

• Bachelor’s degree required.
• Strong communication and interpersonal skills required.
• Experience with CRM software is desirable.
• Knowledge of banking products (savings, loans, and cards) advantageous.

Responsabilidades

• Develop and implement strategies to build relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Conocimientos

Communication

Interpersonal

Customer service

Problem solving

Multitasking

Educación

Bachelor's degree

Herramientas

CRM software

Descripción del empleo

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.