Customer Relationship Officer

CSB Bank; Chelakkara; In loco; INR 300.000 - 540.000; Tempo pieno

Descrizione del lavoro

CSB Bank seeks a customer-focused professional to manage relationships with existing and new customers in Kerala. The role emphasizes delivering exemplary service, resolving inquiries promptly, and driving cross-sell opportunities for banking products.

The candidate should have at least 1 year of CRM-related experience, strong communication skills, and a graduate degree. Familiarity with CRM tools is desirable to support branch operations.

Competenze

• Minimum 1 year of experience in customer relationship management or related field.
• Strong communication and interpersonal skills for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• A graduate degree is required.

Mansioni

• Develop and implement strategies to build relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Conoscenze

Customer relationship management

Communication

Interpersonal skills

Multitasking

CRM software

Problem solving

Formazione

Graduate degree

Strumenti

CRM software

Descrizione del lavoro

Roles and Responsibility

• Develop and implement effective strategies to build strong relationships with existing and new customers.
• Provide exceptional customer service, responding to inquiries and resolving issues professionally and promptly.
• Drive sales of banking products, identifying opportunities to cross-sell and upsell services.
• Support branch operations, ensuring smooth day-to-day activities and maintaining accurate records.
• Collaborate with internal teams to achieve business objectives and enhance overall customer satisfaction.
• Analyze customer feedback and suggest improvements to products and services.

Job Requirements

• Minimum 1 year of experience in customer relationship management or a related field.
• Strong communication and interpersonal skills are essential for building rapport with customers and colleagues.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Knowledge of banking products and services, including savings accounts, loans, and credit cards.
• Experience with CRM software and technology is desirable.
• Strong problem-solving skills, with the ability to think critically and creatively.
• A graduate degree is required.