Customer Relationship Manager (Loyalty Program)- Fashion Industry

Glan Management Consultancy; Gurugram District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A management consultancy firm in Gurugram is hiring a Customer Relationship Manager for their Loyalty Program in the fashion industry. This role involves managing customer data, executing marketing campaigns, and enhancing customer relationships. Candidates should have 3-6 years of CRM experience, proficiency in CRM tools, and strong analytical skills. The position offers an opportunity to drive customer engagement through loyalty initiatives.

Qualifications

• 3-6 years of experience in a CRM role or similar position.
• Proficiency in using CRM tools and data analysis.
• Ability to execute email and SMS marketing campaigns.

Responsibilities

• Maintain and update the CRM database for accuracy.
• Plan and execute CRM-driven campaigns.
• Develop and implement customer loyalty programs.
• Analyze customer data for trends and insights.
• Provide exceptional customer service across multiple channels.

Skills

CRM software proficiency

Analytical skills

Communication skills

Email marketing knowledge

Experience with loyalty programs

Education

Bachelor's degree in Marketing or Business Administration

Tools

Salesforce

HubSpot

Zoho

Job description

Share Job :# Customer Relationship Manager (Loyalty Program)- Fashion Industry **Company:** Glan Management Consultancy **Location:** Gurgaon **Experience:** 3.- 5 Year **Salary:** **Employment Type:****Job Description:****Position:**CRM and Customer Service Associate (LoyaltyProgram) Fashion Industry**Location** Gurgaon**Experience** 3-6 year**Industry**: Fashion/apparel/Leather**Qualifications**: Bachelor degree in Marketing, Business Administration, or arelated fieldWe are seeking a detail-oriented andproactive CRM Associate to join our team. This role involves calling customer,managing customer data, analyzing customer behavior, and implementingstrategies to enhance customer relationships and drive retention. The idealcandidate will collaborate with marketing, sales, and product teams to executeeffective campaigns and improve overall customer experience using CRM tools.This position will be reporting to marketing and working closely withoperations for our brand. **KeyResponsibilities:****1.Customer Data Management**:· Maintain and update the CRMdatabase to ensure data accuracy and consistency.· Segment customer data to enabletargeted and personalized marketing efforts.· Monitor customer interactionsto keep profiles current and actionable. **2.Campaign Management:**· Plan and execute CRM-drivencampaigns across email, SMS, and other communication channels.· Optimize campaigns through A/Btesting, personalization, and automation.· Track and analyze campaignperformance to provide actionable insights. **3.Customer Engagement and Retention:**· Develop and implement customerloyalty programs and initiatives.· Identify and address customerpain points to improve satisfaction.· Assist in resolving customerqueries or concerns through CRM platforms. **4.Analytics and Reporting:**· Analyze customer data touncover trends, preferences, and opportunities.· Prepare detailed reports oncustomer engagement, retention, and campaign ROI.· Provide recommendations toenhance the customer lifecycle journey. **5.Collaboration and Coordination:**· Work closely with marketing,sales, and IT teams to align CRM efforts with broader business goals.· Coordinate with vendors andsoftware providers for CRM platform updates and improvements **6.Customer Interaction and Support:**· Provide exceptional servicethrough various channels (phone, email, chat, social media) while maintaining aprofessional and courteous tone.· Address customer inquiriesregarding products, orders, warranties, and repairs efficiently and accurately. **7.Skill Required:**· **experience in a CRM role or a similar position. • Proficiency in CRMsoftware (e.g., Salesforce, HubSpot, Zoho, etc.).**· **Strong analytical skills and the ability to interpret dataeffectively.**· **Excellent communication and interpersonal skills.**· Knowledge of email marketingand customer segmentation techniques.· **Familiarity with marketing automation tools and platforms.**· **Experience with loyalty programs or customer retention strategies.** Mail updated resume with salary details-Email: [e-mail]: 8802749743 Website: Google search: Glan ManagementConsultancy### Apply for Customer Relationship Manager (Loyalty Program)- Fashion Industry