Customer Relationship Management

PeopleStrong; India; On-site; INR 300,000 - 540,000; Full time

Job summary

PeopleStrong in India seeks a CRM-focused executive to manage customer interactions from post-booking to handover of property. You will handle documentation, execute agreements, and coordinate with legal and accounts departments to ensure a smooth client journey.

With an MBA and 0-1 year experience in customer relationship management or post-sales operations, you will maintain CRM data, support payment follow-ups, and collaborate with Projects, Sales, and Finance to meet client requirements and

Qualifications

• MBA with specialization in CRM or related field.
• 0-1 year of experience in customer relationship management or post-sales operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage customer interactions from post-booking to handover of property.
• Handle documentation, agreement execution, and coordination with legal and accounts departments.
• Ensure timely collection of payments as per the agreed schedule and follow up with customers.
• Coordinate with internal departments like Projects, Sales, Legal, and Finance for customer requirements.
• Address customer queries, complaints, and provide appropriate resolutions within TAT.
• Prepare and maintain MIS reports related to customer payments, agreement status, and communications.
• Assist in planning and executing customer engagement activities and events.
• Manage CRM systems and ensure accurate data entry and documentation.

Skills

Relationship Management

CRM Coordinating Activities

Education

MBA

Post Graduate

Tools

MS Office

CRM software

Job description

Functional Area --

Skills

Skill

Relationship Management CRM Coordinating Activities

Post Graduate

M.B.A

Working Language

Job Description

REPORTS TO: Head - Customer Relationship Management

EDUCATIONAL BACKGROUND

Master of Business Administration (Any Specialization)

WORK EXPERIENCE

• Industry: Real Estate, Property Development, or Customer Service-oriented industries
• Area of Experience: Customer Relationship Management, Client Servicing, Post-Sales Operations
• Years of Experience: 0-1 years

PERSONAL ATTRIBUTES

• Excellent communication and interpersonal skills
• Strong problem-solving ability and customer-centric attitude
• High attention to detail and organizational skills
• Ability to handle multiple tasks and deadlines
• Proficient in MS Office and CRM software tools
• Team player with a proactive approach

RESPONSIBILITIES

• Manage customer interactions from post-booking to handover of property.
• Handle documentation, agreement execution, and coordination with legal and accounts departments.
• Ensure timely collection of payments as per the agreed schedule and follow up with customers.
• Coordinate with internal departments like Projects, Sales, Legal, and Finance for customer requirements.
• Address customer queries, complaints, and provide appropriate resolutions within TAT (Turn Around Time).
• Prepare and maintain MIS reports related to customer payments, agreement status, and communications.
Assist in planning and executing customer engagement activities and events.
• Manage CRM systems and ensure accurate data entry and documentation.