Customer Relationship Manager

Discovery Motors; Gurugram District; Presencial; INR 200 000 - 320 000; Tempo integral

Resumo da oferta

Discovery Motors in Gurugram District, India, seeks a customer relations specialist to track inquiries from walk-ins, calls, and online platforms, ensuring no potential customer is missed. You will monitor test drives, quotations, negotiations, and bookings in a systematic way.

You will maintain detailed records of customer preferences and service histories, send servicing reminders, collect feedback, run loyalty programs, and use analytics to identify in-demand car models in the region.

Responsabilidades

• Track inquiries from walk-ins, calls, and online platforms to ensure no potential customer is missed.
• Monitor test drives, quotations, negotiations, and bookings in a systematic way.
• Maintain detailed records of customer preferences, purchase history, and service schedules.
• Send reminders for servicing, insurance renewals, and warranty follow-ups.
• Collect customer feedback and run loyalty programs to retain buyers.
• Sending automated SMS/email reminders for vehicle servicing.
• Offering special discounts to repeat customers.
• Tracking customer complaints and resolving them quickly.
• Using analytics to identify which car models are in demand in a particular region.

Descrição da oferta de emprego

• Track inquiries from walk-ins, calls, and online platforms to ensure no potential customer is missed.
• Monitor test drives, quotations, negotiations, and bookings in a systematic way.
• Maintain detailed records of customer preferences, purchase history, and service schedules.
• Send reminders for servicing, insurance renewals, and warranty follow-ups.
• Collect customer feedback and run loyalty programs to retain buyers.
• Sending automated SMS/email reminders for vehicle servicing.
• Offering special discounts to repeat customers.
• Tracking customer complaints and resolving them quickly.
• Using analytics to identify which car models are in demand in a particular region.