Customer Relationship Executive

Wise Weddings; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Wedding Banquets in Delhi NCR is seeking a proactive Client Relationship Executive/Manager to build, maintain, and strengthen long-term relationships with clients. You will serve as the primary point of contact, ensuring client satisfaction and identifying growth opportunities to contribute to revenue expansion through strategic account management.

The role requires strong communication in English and Hindi, and experience with CRM systems to maintain accurate client records and provide regular

Qualifications

• Experience in client relationship management and customer-facing roles.
• Ability to communicate effectively in English and Hindi.
• Comfort with prospecting and identifying growth opportunities.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Understand client needs and convey service information clearly.
• Identify potential business opportunities within existing client interactions.
• Generate and qualify leads and share with sales for conversion.
• Coordinate with sales for smooth lead handover and follow-up.
• Address client concerns promptly and ensure high satisfaction levels.
• Monitor account performance and provide regular updates/reports.
• Maintain accurate CRM records.

Skills

Cold calling

Client relationship management

English/Hindi communication

Tools

CRM systems

Job description

ONLY FEMALES CAN APPLY

About Us

Wedding Banquets is one of India's largest and most trusted Wedding Company, connecting engaged couples with local wedding professionals, including Wedding Venues and Vendors around Delhi NCR. Millions of couples from around the world can search, compare and book from a directory of over 50,000 + Venues and Vendors.

Job Summary:

We are seeking a proactive and customer-focused Client Relationship Executive/Manager to build, maintain, and strengthen long-term relationships with clients. The ideal candidate will serve as the primary point of contact, ensure client satisfaction, identify growth opportunities, and contribute to revenue expansion through strategic account management.

Role & Responsibilities :

1. Act as the primary point of contact for assigned clients.
2. Build and maintain strong, long-term client relationships.
3. Understand client needs and ensure successful service information is conveyed.
4. Identify potential business opportunities within existing and new client interactions.
5. Generate and qualify potential leads and share them with the sales team for conversion.
6. Coordinate with the sales team to ensure smooth lead handover and follow-up.
7. Address client concerns promptly and ensure high satisfaction levels.
8. Monitor account performance and provide regular updates/reports.
9. Maintain accurate records in CRM systems.

Preferred Candidate Profile

1. Candidates must be comfortable with cold calling.
2. Candidates must be confident and comfortable with English and Hindi.