Customer Relationship Manager

Nawany Group; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

A real estate development firm in Mumbai is seeking a detail-oriented Post Sales Manager to manage post-sales documentation and client engagement. The ideal candidate will be responsible for drafting agreements, managing legal documents, and ensuring a smooth loan journey for clients. Strong skills in Microsoft Excel and excellent interpersonal abilities are essential. Interested candidates can apply via email.

Qualifications

• Strong background in real estate.
• Detail-oriented and customer-focused.

Responsibilities

• Drafting and editing real estate agreements.
• Managing title-related legal documents.
• Preparing demand letters and payment receipts.
• Coordinating with banks for customer loans.
• Tracking payments and maintaining records.
• Engaging with clients for post-sales support.
• Ensuring accurate and compliant documentation.

Skills

Proficiency in Microsoft Excel

Strong documentation control and drafting skills

Strong communication and interpersonal skills

Ability to handle clients professionally

Organizational skills

Detail-oriented

Excellent follow-up abilities

Accountable and action-driven

Job description

We are Nawany Group, a Mumbai based real estate development firm headquartered in Bandra West with a legacy of over 45 years. We’ve been developing landmark industrial and commercial projects in Vasai-Virar and we have successfully completed 30+ projects, setting benchmarks in quality and innovation. Our developments are known for their quality, functionality, and futuristic creativity.

Post Sales Manager

Role Overview

We are seeking a detail-oriented and customer-focused Post Sales Manager with a strong background in real estate. The ideal candidate will play a pivotal role in managing post-sales documentation and client engagement, ensuring a seamless and professional experience for our customers.

Key Responsibilities

• Drafting and editing real estate agreements.
• Managing, understanding and controlling title-related legal documents.
• Preparing demand letters, Bank NOCs, payment receipts, and property tax documents.
• Coordinating with Banks and DSAs to ensure a smooth customer loan journey.
• Tracking payments, following up with clients, and maintaining accurate financial records.
• Coordinating with clients for post-sales engagement and support.
• Ensuring all documentation is accurate, timely, and compliant.

Desired Candidate Profile

Candidate should possess a blend of technical and soft skills.

Technical Skills

• Proficiency in Microsoft Excel (mandatory).
• Strong documentation control and drafting skills.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to handle clients with professionalism and respect.
• Well-organized, detail-oriented, with excellent follow-up abilities.
• Highly accountable and action-driven.

Location: Vasai East (Candidates from nearby location preferred)

Interested Candidates can share updated CV on [e-mail]