CRM Manager

Prop Solutions4U Pvt. Ltd.; Mumbai; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Provident Fund

Medical Insurance + Personal Accident

Maternity and Paternity leaves

Annual Diwali Bonus

Weekly/Monthly/Quarterly rewards

Job summary

Prop Solutions4U Pvt. Ltd. is seeking a seasoned CRM lead management professional to join the real estate team in Navi Mumbai.

You will design and implement targeted lead strategies, manage and nurture prospects, and collaborate with marketing and sales to optimize conversion and revenue growth. The ideal candidate brings 5+ years in lead management or sales operations within real estate, strong analytical ability, and expert CRM usage.

Qualifications

• Bachelor's degree is required.
• 5+ years in lead management or sales operations within real estate preferred; senior capacity.
• Strong analytical and problem-solving capabilities.
• Proficiency in CRM and lead management software.
• Excellent communication and interpersonal skills, customer-centric.

Responsibilities

• Lead Strategy Development: Create and execute targeted lead management strategies for real estate channels.
• Data Analysis and Reporting: Monitor lead performance metrics and provide actionable insights.
• Lead Qualification: Establish and refine criteria based on market trends and personas.
• Collaboration: Work with marketing, sales agents, and customer service to align on leads and conversions.
• Process Improvement: Continuously enhance lead management processes with technology and best practices.
• Training and Development: Mentor junior staff and agents on lead management and CRM usage.
• Market Research: Stay informed on market trends and consumer behavior to find new opportunities.
• Stakeholder Engagement: Present insights to senior leadership on impact to sales.

Skills

Lead management

CRM proficiency

Analytical skills

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

Location: Navi Mumbai, India

We are seeking a seasoned CRM to join our real estate team. This role will focus on developing and implementing effective lead generation and management strategies to drive sales growth. The ideal candidate will have a deep understanding of the real estate market, exceptional analytical skills, and the ability to foster collaboration between marketing and sales teams.

Qualifications

• Bachelor's degree is required.
• 5+ years of experience in lead management or sales operations within the real estate industry is preferred, with at least 2 years in a senior or leadership capacity.
• Strong analytical and problem-solving capabilities.
• Proficiency in CRM and lead management software
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to manage multiple projects and prioritize effectively in a fast-paced environment.

Key Responsibilities

• Lead Strategy Development: Create and execute targeted lead management strategies specific to the real estate market, optimizing the acquisition and nurturing of leads across various channels.
• Data Analysis and Reporting: Monitor and analyse lead performance metrics, providing insights and recommendations to improve lead quality, conversion rates, and overall sales effectiveness.
• Lead Qualification: Establish and refine lead qualification criteria based on market trends and buyer personas, ensuring alignment with sales team objectives.
• Collaboration: Work closely with marketing, sales agents, and customer service teams to ensure seamless communication and alignment on lead generation efforts and conversion processes.
• Process Improvement: Continuously assess and enhance lead management processes, utilizing technology and best practices to improve efficiency and effectiveness.
• Training and Development: Mentor junior staff and real estate agents on lead management best practices, CRM tools, and effective communication strategies.
• Market Research: Stay informed about real estate market trends, competitor strategies, and consumer behaviour to identify new lead generation opportunities.
• Stakeholder Engagement: Present insights and lead management strategies to senior leadership, showcasing the impact on sales performance and overall business objectives.

Working Hours

• Shifts: General Shift
• Week off: As per business requirements

Benefits to employees

• Provident Fund
• Medical Insurance + Personal Accident Insurance
• Maternity and Paternity leaves
• Annual Diwali Bonus
• Weekly, Monthly, and Quarterly Rewards to best-performing employees