Customer Relationship Manager

Shree Buildcon; Mumbai; On-site; INR 300,000 - 330,000; Full time

Benefits offered by this job

Provident fund

Job summary

Shree Buildcon is seeking an experienced CRM Manager for its Thane projects, including Shree Siena. You will manage post-sales lifecycle and be the primary contact for buyers from booking to possession, ensuring a transparent and smooth process.

The role requires strong MahaRERA knowledge, coordination with legal and banks, and ability to handle agreements, payments, loan processes, and customer queries with a focus on high satisfaction.

Qualifications

• 4+ years in CRM in residential real estate.
• Knowledge of MahaRERA rules, stamp duty and registration processes.
• Excellent verbal and written communication in English, Marathi and Hindi.
• Proficiency in MS Office and real estate CRM software (Sell.Do, Salesforce, Farvision).
• Strong negotiation, problem-solving and conflict-resolution skills.

Responsibilities

• Customer onboarding: welcome clients post-booking and explain CRM process, payments and documentation.
• Agreement & documentation: manage end-to-end Agreement for Sale, coordinating with legal and customers for MahaRERA-compliant drafts.
• Payment collection & demand letters: track progress and raise timely demand letters; follow up on payments.
• Home loan coordination: liaise with banks to facilitate loan processing and disbursements.
• Query resolution: handle grievances and queries promptly to ensure satisfaction.
• Possession & handover: coordinate with engineering/site teams for final readiness and handover to buyers.
• Reporting: maintain MIS reports on collections, registrations and customer interactions.

Skills

CRM experience

Communication

Customer handling

Tools

Sell.Do

Salesforce

Farvision

MS Office

Job description

Job Title: CRM Manager Real Estate

Location: Kasarvadavali, GB Road, Thane, Maharashtra

Experience Required: 2-3 Years

Salary: 3,00,000 - 3,30,000 P.A. (Commensurate with experience) Industry: Real Estate / Property

Role & responsibilities

About the Role: We are looking for an experienced and customer-centric CRM Manager to handle the post-sales lifecycle for our upcoming developments, including the Shree Siena project. You will act as the primary point of contact for our buyers, ensuring a seamless and transparent experience from the time of booking through to the final handover of possession.

Key Responsibilities:

• Customer Onboarding: Welcome new clients post-booking, issue welcome letters, and clearly explain the CRM process, payment schedules, and required documentation.
• Agreement & Documentation: Manage the end-to-end execution of the Agreement for Sale. Coordinate with the legal team and customers to ensure all drafts are reviewed, finalized, and registered in compliance with MahaRERA guidelines.
• Payment Collection & Demand Letters: Track construction progress and raise timely demand letters. Follow up with customers and channel partners to ensure timely payment collection and minimize outstanding dues.
• Home Loan Coordination: Liaise with major banks and financial institutions to facilitate smooth loan processing and disbursements for clients.
• Query Resolution: Handle customer grievances, modification requests, and general queries professionally and promptly, ensuring high customer satisfaction.
• Possession & Handover: Coordinate with the engineering and site teams for final apartment readiness, conduct joint site inspections with buyers, and manage the final handover process.
• Reporting: Maintain accurate MIS reports on collections, registrations, and customer interactions for management review.

Preferred candidate profile

• Proven experience (4+ years) in a CRM role within the residential real estate sector.
• Strong understanding of MahaRERA rules, stamp duty, and registration processes.
• Excellent verbal and written communication skills in English, Marathi, and Hindi.
• Proficiency in MS Office (Excel, Word) and real estate CRM software (e.g., Sell.Do, Salesforce, or Farvision).
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Ability to handle high-pressure situations while maintaining a customer-first approach.

Role Category: Customer Success / Operations Employment Type: Full Time, Permanent

Perks and benefits

• Provident fund