CRM Manager - Real Estate Developer

I-Stay Housing; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

I-Stay Housing is seeking a customer service professional for real estate operations in Mumbai. The role involves handling bookings, payments, and customer communications to ensure smooth possession and post- sale support.

Ideal candidates have 3–8 years in real estate customer service, strong MS Excel skills, and a proactive approach to CRM improvements. Local candidates for Marol, Andheri East, Mumbai, are preferred.

Qualifications

• 3–8 years of experience in Real Estate Customer Service.
• Proficient in MS Excel and MS Office applications.
• Ability to manage customers throughout the journey from booking to possession.

Responsibilities

• Responsible for processing bookings and payments.
• Connect with customers for timely collection of construction dues.
• Assist customers with flat allotment, stamp duty payment and registration formalities.
• Maintain and update customer details in MIS and CRM software.
• Coordinate with customers and resolve their queries promptly.

Skills

Real estate customer service

CRM knowledge

Customer journey management

Problem solving

Tools

MS Excel

Job description

Roles & Responsibilities

• Responsible for processing of bookings & payments.
• Connect with customers for timely collection of construction dues.
• Assist customers with flat allotment, stamp duty payment and registration formalities.
• Maintain and update customer details in MIS and CRM software.
• Coordinate with customers and resolve their queries promptly.

Preferred Candidate Profile

• 3 - 8 years of experience in Real Estate Customer Service.
• Good knowledge of MS Excel and other Microsoft Office applications.
• Ability to manage customers throughout the journey, from booking to possession.
• Strong understanding of customer concerns and solution-oriented approach.
• Proactive in taking initiatives to improve overall CRM processes.

Candidates from Real Estate CRM will be considered.

Immediate / early joiners will be are preferred.

Work Location is Marol, Andheri East, Mumbai.