Customer Relationship Manager - DM Channel Kanpur

Birla Carbon; Kanpur Nagar; On-site; INR 500,000 - 1,000,000; Full time

Job summary

A leading corporate group is seeking a Customer Relationship Manager in Kanpur to drive insurance business through effective team management and client relationship maintenance. The role will focus on achieving premium targets, implementing sales strategies, and ensuring continuous training for team members. Candidates should have experience in sales management and strong performance monitoring skills, contributing to consistent business growth.

Qualifications

• Experience in sales and customer relationship management.
• Ability to drive adoption of new sales strategies.
• Strong performance monitoring and evaluation skills.

Responsibilities

• Drive Insurance Business from assigned team and database.
• Implement Loyalty Model to maintain relationships.
• Achieve targets related to Premium and NOP.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Customer Relationship Manager – DM Channel Kanpur

Designation: Deputy Manager

Location: India, Uttar Pradesh, The Mall, Kanpur

Job Purpose

Drive Insurance Business from assigned team and Orphan database across campaigns. To ensure all the pre and post sales support and services to the clients along with the team. To maintain ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter.

Key Challenges

• To drive adoption of Service to sales approach on the Orphan customer.
• To ensure differentiated and segmented approach to various campaigns.
• To manage attrition of the front line sales force and limited availability of quality talent.

Key Result Areas

• KRA1: Implementation of Loyalty Model – ensure maintenance of relationship with Orphan customers. Up‑Sell to customers assigned through various campaigns. Ensure renewal collection and AUM conservation of the assigned base.
• KRA2: Achieve targets related to Premium and NOP to contribute to overall growth. Allocate leads to the team members as per targets decided, periodically monitor and review performance on the assigned topline and health parameters, handhold and guide them on the sales process, lead conversion and closure of sale, aggressively downloading all RnR activities running by the organization.
• KRA3: Execute smooth function of the sales and other processes to maximise business potential. Communicate any process change or change in any rules and regulations by the help of different training modules. Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks.
• KRA4: Ensure relevant people in the right place right time to maximise productivity. Understand the strength of the resource and depending on that allocate job responsibility. Evaluate the opportunity of each business unit and allocate targets as per that.
• KRA5: Execute the right method of business acquisition for profitable mix. Scrutinise business regularly and give relevant info to superiors. Achieve persistency targets as per company norms so that renewals take place on time. Take corrective actions related to persistency and health.
• KRA6: Recruitment & Training – ensure recruitment of team on a time‑based manner, manage attrition within limits, and ensure continuous on‑the‑job training and skill enhancement of team members.