Customer Relationship Manager

Truely Marry; Kanpur; On-site; INR 300,000 - 520,000; Full time

Job summary

TruelyMarry is seeking a passionate Customer Relationship Manager in Kanpur to drive growth by building strong client ties and expanding the user base. You will engage with clients via email and calls, guide new users through onboarding, and ensure a seamless experience for both new and existing users.

Ideal candidates have 1–3 years in sales or CRM, excellent communication skills, and a proven ability to manage relationships end-to-end.

Qualifications

• 1–3 years of experience in customer relationship management or sales.
• Proven ability to onboard and nurture new users.
• Strong written and verbal communication skills for emails and calls.

Responsibilities

• Cultivate and sustain strong relationships with customers to ensure satisfaction and loyalty.
• Address customer inquiries and concerns via email and phone, delivering prompt and effective resolutions.
• Guide new users through the registration process and assist them in creating their profiles.
• Monitor customer interactions and feedback to identify areas for service improvement.
• Collaborate with the sales and support teams to resolve customer issues and enhance the user experience.
• Conduct regular follow-ups to ensure customer needs are being met and gather feedback for continuous service improvement.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Stay informed about industry trends and best practices to deliver exceptional customer service.
• Contribute to the development and execution of strategies to improve customer engagement.

Skills

Sales experience

CRM

Communication skills

Tools

CRM software

Job description

About Us

TruelyMarry is a leading matrimonial platform dedicated to helping individuals find meaningful relationships. Our mission is to create lasting connections and support our users in their journey to find the perfect match. We are currently seeking a passionate and experienced customer relationship manager to join our team.

Position

Customer Relationship Manager

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Experiance

1-3 yrs

Location

kanpur

Job Description

The Customer Relationship Manager will play a key role in driving business growth by building strong relationships with clients and expanding our user base. The ideal candidate will have a solid background in sales and customer relationship management, with 6 months to 1 year of relevant experience. This role involves engaging with clients through emails and calls, ensuring a seamless experience for new and existing users.

Responsibilities

• Cultivate and sustain strong relationships with customers to ensure satisfaction and loyalty.
• Address customer inquiries and concerns via email and phone, delivering prompt and effective resolutions.
• Guide new users through the registration process and assist them in creating their profiles.
• Monitor customer interactions and feedback to identify areas for service improvement.
• Collaborate with the sales and support teams to resolve customer issues and enhance the user experience.
• Conduct regular follow-ups to ensure customer needs are being met and gather feedback for continuous service improvement.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Stay informed about industry trends and best practices to deliver exceptional customer service.
• Contribute to the development and execution of strategies to improve customer engagement.

Specifications

• Business Development and Account Expansion:
  • Generate New Business Accounts: Identify and capitalize on opportunities to establish new client relationships. Develop strategic approaches to engage potential clients and present TruelyMarry’s services in a compelling and effective manner.
  • Expand Existing Accounts: Strengthen relationships with current clients by identifying upselling and cross-selling opportunities. Focus on ensuring continuous business growth and client satisfaction.
  • Sales Pipeline Development: Leverage a combination of cold calling, email campaigns, and market insights to build a strong and consistent sales pipeline, positioning TruelyMarry for sustained success.
  • Collaboration with CRM Team: Partner closely with the Customer Relationship Management team to generate new leads and maintain a well-filled sales pipeline. Focus on achieving and exceeding sales targets through collaborative efforts.
  • Lead and Opportunity Management: Proactively manage leads and sales opportunities, driving each towards successful closure through consistent follow-up, addressing client concerns, and overcoming any challenges.
  • Product Knowledge and Presentation: Develop a deep understanding of TruelyMarry’s offerings and effectively communicate their value to prospective clients. Collaborate with the technical team to tailor product demonstrations that meet the specific needs of potential customers.
  • CRM System Management: Ensure accurate and timely updates in the internal CRM system by maintaining detailed records of daily sales activities, client interactions, and operational data to support business tracking and decision-making.