Customer Relationship Management Executive Inside Sales

Wellbeing Nutrition; Mumbai; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Performance-based rewards

Competitive incentives

Growth opportunities

Job summary

Wellbeing Nutrition in Mumbai is seeking a CRM/Inside Sales Executive to engage customers across channels, drive sales, and ensure a smooth order experience on-site at Santacruz East.

You will manage customer data in CRM, resolve inquiries, upsell, and collaborate with teams to inform product improvements while targeting healthy growth and customer satisfaction.

Qualifications

• Customer-facing communication and sales skills.
• Ability to upsell and cross-sell based on customer needs.
• Proficiency in managing customer data and orders in a CRM.

Responsibilities

• Interact with customers via phone, email, chat, or in person to provide information and resolve inquiries.
• Identify opportunities to promote products and meet sales targets.
• Address customer concerns promptly to ensure satisfaction.
• Develop product knowledge to meet customer needs.

Skills

Customer Interaction

Sales and Upselling

Problem Resolution

Product Knowledge

Order Processing

CRM data management

Customer Feedback

Market Research

Sales Reporting

Tools

CRM Software

Job description

Job Description:

About This Job

Wellbeing Nutrition

Location:

Mumbai Metropolitan Region, India

Work Mode:

On-site

Industry:

Wellness and Fitness Services,Retail Health and Personal Care Products

Job Description

Job Role - CRM/Inside Sales Executive

Location - Santacruz East, Mumbai (Full time on-site - 5 days' work week)

Role & Responsibilities

• Customer Interaction: Interact with customers and prospects through various channels, such as phone, email, chat, or in-person, to provide information, resolve inquiries, and offer solutions.
• Sales and Upselling: Identify opportunities to promote products or services and meet sales targets by cross-selling, upselling, and offering personalized recommendations to customers.
• Problem Resolution: Address customer concerns, complaints, or issues promptly and effectively to ensure high levels of customer satisfaction.
• Product Knowledge: Develop a deep understanding of the organization's products or services to provide accurate information and meet customer needs.
• Order Processing: Assist customers with order placement, tracking, and processing, ensuring a seamless purchase experience.
• Customer Data Management: Maintain accurate customer records, update profiles, and document interactions within the customer relationship management (CRM) system.
• Customer Feedback: Collect, document, and communicate customer feedback to help improve products, services, and processes.
• Market Research: Stay informed about industry trends, competitors, and customer preferences to provide valuable insights for sales and marketing strategies.
• Sales Reporting: Generate reports on sales activities, performance metrics, and customer interactions to assess progress and results.

Why work with us?

Vibrant and innovative culture that encourages creativity and growth.Emphasis on work-life balance to ensure employees feel supported and rejuvenated.Competitive incentives including handsome monthly performance-based rewards.Opportunity to make a meaningful impact on people's health and wellness.Collaborative and supportive team environment where ideas are valued and contributions recognized.Rapidly growing industry with ample opportunities for professional development and advancement.Commitment to sustainability and social responsibility, contributing to a greater cause.Continuous learning and skill development to foster personal and professional growth.Regular team-building events and outings to foster camaraderie and strengthen relationships.Exciting social gatherings and themed events to celebrate achievements and milestones.

About Us

We are not just another supplement company. We work for a generation that wants more. More out of their day, more out of their lives, more out of their supplements and more out of their money. We hold our community first and devote ourselves to offer more quality, more transparency, more delivery, more performance, more sustainability and more taste. We are conscious thinkers, and we believe that the Wellbeing of people and nature are interconnected. Only in nature we found the right balance of energy, nutrients and wellbeing. Wellbeing is all about harnessing its power by identifying the most potent natural ingredients based on scientific evidence and creating sustainable ways to get nutrition in its purest, most delicious form.