Customer Relationship Management Executive (Inside Sales)

Wellbeing Nutrition; Mumbai; On-site; INR 420,000 - 650,000; Full time

Benefits offered by this job

Vibrant culture

Work-life balance

Performance rewards

Impact on health

Team growth

Social responsibility

Continuous learning

Team events

Job summary

Wellbeing Nutrition is seeking a CRM/Inside Sales Executive in Mumbai to engage customers across channels, resolve inquiries, and drive sales with personalized recommendations. You will manage orders, maintain CRM data, and gather feedback to improve products and services.

The role emphasizes a client-focused approach, cross-functional collaboration, and contributing to a growth-driven sales team in a vibrant wellness company.

Responsibilities

• Customer Interaction: Interact with customers and prospects through various channels, such as phone, email, chat, or in-person, to provide information, resolve inquiries, and offer solutions.
• Sales and Upselling: Identify opportunities to promote products or services and meet sales targets by cross-selling, upselling, and offering personalized recommendations to customers.
• Problem Resolution: Address customer concerns, complaints, or issues promptly and effectively to ensure high levels of customer satisfaction.
• Product Knowledge: Develop a deep understanding of the organization's products or services to provide accurate information and meet customer needs.
• Order Processing: Assist customers with order placement, tracking, and processing, ensuring a seamless purchase experience.
• Customer Data Management: Maintain accurate customer records, update profiles, and document interactions within the customer relationship management (CRM) system.
• Customer Feedback: Collect, document, and communicate customer feedback to help improve products, services, and processes.
• Market Research: Stay informed about industry trends, competitors, and customer preferences to provide valuable insights for sales and marketing strategies.
• Sales Reporting: Generate reports on sales activities, performance metrics, and customer interactions to assess progress and results.

Job description

Wellbeing Nutrition is a science-led nutrition company reimagining how people experience everyday health and wellness.

We bring together science, nature and innovation to create smarter, more effective ways to nourish the body. From clinically studied ingredients and advanced delivery technologies designed for enhanced absorption and bioavailability, to clean, thoughtfully developed formulations, everything we create is guided by science, efficacy and a commitment to raising the standard of everyday nutrition.

Job Role - CRM/Inside Sales Executive

Location - Mumbai (Full time on-site - 5 days' work week)

Role & Responsibilities -

Customer Interaction: Interact with customers and prospects through various channels, such as phone, email, chat, or in-person, to provide information, resolve inquiries, and offer solutions.

Sales and Upselling: Identify opportunities to promote products or services and meet sales targets by cross-selling, upselling, and offering personalized recommendations to customers.

Problem Resolution: Address customer concerns, complaints, or issues promptly and effectively to ensure high levels of customer satisfaction.

Product Knowledge: Develop a deep understanding of the organization's products or services to provide accurate information and meet customer needs.

Order Processing: Assist customers with order placement, tracking, and processing, ensuring a seamless purchase experience.

Customer Data Management: Maintain accurate customer records, update profiles, and document interactions within the customer relationship management (CRM) system.

Customer Feedback: Collect, document, and communicate customer feedback to help improve products, services, and processes.

Market Research: Stay informed about industry trends, competitors, and customer preferences to provide valuable insights for sales and marketing strategies.

Sales Reporting: Generate reports on sales activities, performance metrics, and customer interactions to assess progress and results.

Why work with us?

• Vibrant and innovative culture that encourages creativity and growth.
• Emphasis on work-life balance to ensure employees feel supported and rejuvenated.
• Competitive incentives including handsome monthly performance-based rewards.
• Opportunity to make a meaningful impact on people's health and wellness.
• Collaborative and supportive team environment where ideas are valued and contributions recognized.
• Rapidly growing industry with ample opportunities for professional development and advancement.
• Commitment to sustainability and social responsibility, contributing to a greater cause.
• Continuous learning and skill development to foster personal and professional growth.
• Regular team-building events and outings to foster camaraderie and strengthen relationships.
• Exciting social gatherings and themed events to celebrate achievements and milestones.