Customer Support Associate

CIEL HR; Dadri; On-site; INR 240,000 - 400,000; Full time

Job summary

CIEL HR in Noida is seeking an experienced Customer Support Executive for an International Voice Process in the fintech sector. The role requires handling customer queries via voice channels, delivering timely resolutions, and maintaining service quality.

Shift is rotational, hybrid work mode, six days a week; salary is up to 4 LPA, with compensation based on interview performance and experience. Strong English communication and problem-solving skills are essential.

Qualifications

• Experience in International Voice Process.
• Excellent English communication (verbal & written).
• Strong customer handling and problem-solving abilities.
• Ability to work in rotational shifts.
• Experience in customer support roles preferred.

Responsibilities

• Handle customer queries through voice support channels.
• Provide timely and effective resolutions to customer concerns.
• Maintain high standards of customer satisfaction and service quality.
• Follow company processes and compliance guidelines.
• Coordinate with internal teams for issue resolution when required.

Skills

International voice process

English communication

Customer handling

Rotational shifts

Job description

Hiring Alert | Customer Support Executive International Voice Process (Fintech Industry)*

We are looking for experienced Customer Support Executives for an International Voice Process with a leading Fintech company based in Noida.

*Location:* Noida

*Work Mode:* Hybrid

*Shift:* 9 Hours Rotational Shift

*Working Days:* 6 Days a Week

*Salary:* Up to 4 LPA (Depends on Interview Performance & Experience)

Key Requirements

• Experience in International Voice Process
• Excellent English Communication Skills (Verbal & Written)
• Strong customer handling and problem-solving abilities
• Ability to work in rotational shifts
• Experience in customer support/customer service roles preferred

Job Responsibilities

• Handle customer queries through voice support channels
• Provide timely and effective resolutions to customer concerns
• Maintain high standards of customer satisfaction and service quality
• Follow company processes and compliance guidelines
• Coordinate with internal teams for issue resolution when required