Customer Relationship Executive | International BPO

Talent Acquaintance; Pune District; Presencial; INR 300.000 - 600.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in Pune is seeking a Customer Support Specialist to provide technical assistance to customers via phone, email, or chat. You will troubleshoot complex issues and collaborate with internal teams to implement effective solutions.

You will develop a solid understanding of products and services, create documentation of issues and resolutions, and continuously improve customer satisfaction through clear communication.

Formación

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Conocimientos

Technical skills

Software knowledge

Communication skills

Problem-solving

Analytical skills

Collaboration

Herramientas

Customer support tools

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.