Customer Relationship Executive

Digitide; Jaisalmer; On-site; INR 250,000 - 400,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to be the main point of contact for our customers, handling inquiries and ensuring their needs are met.

You will work closely with our collections team to resolve complaints and inquiries, providing timely and effective solutions and contributing to a positive brand image and long-term loyalty.

Qualifications

• Experience in customer service is preferred.
• Strong communication and empathy for customers.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Be the primary point of contact for our customers and understand their needs.
• Handle inquiries and ensure customer needs are met in a timely manner.
• Collaborate with the collections team to resolve complaints and issues.

Skills

Customer service

Communication skills

Problem solving

Job description

Job Description:

As a Customer Relationship Executive, you will be the primary point of contact for our customers, handling a range of inquiries and ensuring their needs are met. Your role is crucial in maintaining a positive brand image and fostering long-term customer loyalty. You will work closely with our collections team to resolve customer complaints and inquiries, providing timely and effective solutions.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements: