Customer Relationship Executive

Digitide; Wardha; On-site; INR 300,000 - 540,000; Full time

Job summary

Digitide is seeking a Customer Relationship Executive to maintain strong client relationships and drive business growth from Wardha, India. You will be the first point of contact, ensuring a positive customer experience across phone, email, chat, and in-person visits.

The role focuses on delivering exceptional service, resolving inquiries and complaints, and conveying accurate information to clients while supporting growth initiatives across global operations.

Responsibilities

• Provide excellent customer service across multiple channels (phone, email, chat).
• Handle inquiries and resolve complaints promptly and courteously.
• Provide accurate information and product guidance during interactions.
• Occasionally visit customers onsite for issue resolution or follow-ups.

Skills

Customer handling

Communication

Job description

Job Description:

As a Customer Relationship Executive, you will play a vital role in maintaining strong customer relationships and driving business growth. Your primary responsibility will be to provide exceptional customer service, ensuring a positive and satisfying experience for our clients. You will be the first point of contact for customers, handling inquiries, resolving complaints, and providing accurate information via phone, email, chat, and door-to-door visits.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Requirements: