Customer Relationship Executive

Talent Acquaintance; Jaipur; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance in Jaipur, India, is seeking a customer service professional to join its chat support team. You will respond to inquiries, resolve issues, and maintain accurate CRM records to ensure a high-quality customer experience.

Ideal candidates will have strong written and verbal communication, sharp problem-solving abilities, and the capacity to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Communication skills

Problem solving

Teamwork

Attention to detail

CRM software

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.


• Utilize strong problem-solving skills to address complex customer complaints and concerns.


• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.


• Maintain accurate records of customer interactions using CRM software.


• Continuously update knowledge of products and services to provide accurate information to customers.


• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.


• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.


• Strong problem-solving skills and the ability to think critically and creatively.


• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Proficiency in using CRM software and other support tools.


• Strong attention to detail, ensuring accuracy and quality in work.