Customer Relationship Executive

Talent Acquaintance; Greater Noida; On-site; INR 201,000 - 335,000; Full time

Job summary

Talent Acquaintance in Greater Noida, India is seeking a customer service representative to handle chat inquiries, resolve issues professionally, and maintain accurate records in our CRM system.

You will collaborate with internal teams, continuously update product knowledge, and thrive in a fast-paced environment to deliver exceptional customer support and satisfaction. Excellent written and verbal communication, along with strong problem-solving and multitasking skills, are essential.

Qualifications

• Proven customer-facing experience, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills; ability to articulate complex ideas clearly.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail ensuring accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication

Problem-solving

Teamwork

Attention to detail

Critical thinking

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.


• Utilize strong problem-solving skills to address complex customer complaints and concerns.


• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.


• Maintain accurate records of customer interactions using CRM software.


• Continuously update knowledge of products and services to provide accurate information to customers.


• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.


• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.


• Strong problem-solving skills and the ability to think critically and creatively.


• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Proficiency in using CRM software and other support tools.


• Strong attention to detail, ensuring accuracy and quality in work.