Customer Relationship Executive

Jones Lang LaSalle Incorporated; India; On-site; INR 350,000 - 520,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Gurugram is seeking an on-site help desk professional. The role supports approximately 50 end users, logs and resolves service requests, and coordinates with shift engineers for timely incident handling.

The ideal candidate has a Bachelor’s in CS/MIS/IT or related field and at least 1 year of customer relationship management experience, plus basic PC hardware and Windows XP/2000 skills. Equal opportunity employer. HR contact: [e-mail].

Qualifications

• Bachelor's Degree or graduate/diploma in CS, MIS, IT, or related field preferred.
• At least 1 year experience in customer relationship management.
• Basic understanding of PC hardware and connectivity components.
• Strong knowledge of Windows 2000 / XP.
• Must possess Basic Engineering Knowledge.
• Basic understanding of WEB technologies and components.

Responsibilities

• Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
• Handle Servimax efficiently and effectively.
• Forward reactive calls to shift engineers.
• Issue job cards.
• Input weekly timesheets from engineers.
• Answer queries from tenants.
• Liaise frequently with tenants.
• Generate performance reports to present to Property on monthly basis.
• Maintain the ongoing works schedule.
• File paperwork.
• Take/produce minutes of weekly and monthly meetings.
• Provide onsite end user support for approximately 50 individuals.
• Perform daily operations of the Help Desk function including delivery, problem escalation/resolution.
• Notify the CSO/Fire officer/Customer Care Manager & DGM Facilities on site at the time of all emergency calls.
• Maintain and monitor network resources such as printers, fax machines and other office equipment.
• Communicate effectively with superiors, peers and subordinates.

Education

Bachelor's Degree in CS/MIS/IT or related field

Tools

PC hardware

Windows 2000/XP

Web technologies

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
• Handle Servimax efficiently and effectively.
• Forward reactive calls to shift engineers.
• Issue job cards.
• Input weekly timesheets from engineers.
• Answer queries from tenants.
• Liaise frequently with tenants.
• Generate performance reports to present to Property on monthly basis.
• Maintain the ongoing works schedule.
• File paperwork.
• Take/produce minutes of weekly and monthly meetings.
• Provide onsite end user support for approximately 50 individuals.
• Perform daily operations of the Help Desk function including delivery, problem escalation/resolution.
• Notify the CSO/Fire officer/Customer Care Manager & DGM Facilities on site at the time of all emergency calls.
• Maintain and monitor network resources such as printers, fax machines and other office equipment.
• Communicate effectively with superiors, peers and subordinates.

Qualifications & Experience

• Bachelor's Degree or graduate/diploma in CS, MIS, IT, or related field preferred.
• At least 1 year experience in customer relationship management.
• Basic understanding of PC hardware and connectivity components.
• Strong knowledge of Windows 2000 / XP.
• Must possess Basic Engineering Knowledge.
• Basic understanding of WEB technologies and components.

Location: On-site - Gurugram

Scheduled Weekly Hours: 48

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Jones Lang LaSalle ("JLL") is a leading global provider of real estate and investment management services. For over 200 years, JLL has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.