Customer Relationship Executive

MSK; Hosapete; On-site; INR 400,000 - 600,000; Full time

Job summary

MSK in Hosapete, Karnataka seeks a versatile operations role to coordinate with auditors, manage office staff, and ensure client satisfaction. The incumbent will prepare MIS reports, monitor customer needs, and maintain strong relationships with decision-makers to support service delivery and growth.

Responsibilities include audits coordination, performance management, customer engagement, and collaboration with sales for tailored solutions, with frequent client visits and industry insights.

Responsibilities

• Coordinating with auditors on operations audit such as ISO 17025 and ISO 9001 etc.
• Leave sanction, increment recommendation, performance management of Office Assistants
• Look after all customer needs and ensuring customer satisfaction.
• Preparing related MIS such as LP DP result variation, Activity Report, Turn Around Time, Key Performance Indicators, Market share etc.
• Regular visiting customers.
• Developing and maintaining strong relationships with key decision-makers within client organizations.
• Providing product or service demonstrations and training sessions for clients as needed.
• Identifying upsell and cross-sell opportunities within existing client accounts.
• Collaborating with sales team to develop customized solutions or proposals for clients.
• Resolving customer complaints or issues in a timely and satisfactory manner.
• Conducting market research to identify potential new clients or market segments.

Job description

Role & responsibilities

Job description

Role & responsibilities

• 1. Coordinating with auditors on operations audit such as ISO 17025 and ISO 9001 etc.
• 2. Leave sanction, increment recommendation, performance management of Office Assistants
• 3. Any other work assigned by Management.
• 4. Look after all customer needs and ensuring customer satisfaction.
• 5. Coordinating with operations, Lab, and compiling information and submitting same to customers through MSK IMS or other means of Communication in a manner that is comprehensive, accurate , in time and matching customer requirement information.
• 6. Ensure timely Certification, Billing, and Invoicing of Certificates with Work order.
• 7. Tracking credit limits for each customer prior to new job/ vessel hosting.
• 8. Getting repeat orders from existing customers.
• 9. Coordination on result finalization for vessels.
• 10. Preparing related MIS such as LP DP result variation, Activity Report, Turn Around Time, Key Performance Indicators, Market share etc.
• 11. Regular visiting customers.
• 12. Assure best services through EADA tools, like APT, I-APT e-booklet etc.
• 13. Any other task/assignment given by the management.
• 14. Getting repeat orders from existing customers.
• 15. Conducting customer satisfaction surveys and analysing feedback to identify areas for improvement.
• 16. Developing and maintaining strong relationships with key decision-makers within client organizations.
• 17. Providing product or service demonstrations and training sessions for clients as needed.
• 18. Identifying upsell and cross-sell opportunities within existing client accounts.
• 19. Collaborating with the sales team to develop customized solutions or proposals for clients.
• 20. Resolving customer complaints or issues in a timely and satisfactory manner.
• 21. Monitoring industry trends and competitor activities to identify potential business opportunities or threats.
• 22. Participating in industry events, conferences, or trade shows to network and promote company offerings.
• 23. Conducting market research to identify potential new clients or market segments.
• 24. Developing and implementing customer retention strategies to reduce churn and increase customer loyalty.
• 25. Providing regular updates and reports to management on customer feedback, sales activities, and market trends.
• 26. Collaborating with marketing teams to develop promotional materials or campaigns targeted at existing clients.
• 27. Keeping abreast of regulatory changes or industry standards that may impact client operations.
• 28. Conducting regular check-ins with clients to assess satisfaction levels and address any concerns proactively.
• 29. Analyzing sales data and client behavior to identify opportunities for process improvement or efficiency gains.
• 30. Assisting in the development of pricing strategies and negotiating contracts or service agreements with clients.
• 31. Developing and maintaining a comprehensive client database with accurate contact information and interaction history.
• 32. Collaborating with internal teams, such as HR, operations, to ensure client needs are met effectively.