Customer Relationship Executive

Institute of management and technical Studies ( IMTS); Dadri; On-site; INR 300,000 - 450,000; Full time

Job summary

Institute of management and technical Studies ( IMTS) is seeking a Verification Officer to validate student documents, perform background checks, and ensure accurate data across LMS and CRM systems. The role collaborates with Admissions, HR, Operations, and Academic teams to maintain compliant records and develop verification protocols.

Applicants with 0–2 years in verification or related roles (EdTech experience is a plus) and a Bachelor’s degree are encouraged to apply.

Qualifications

• Bachelor’s degree in any discipline (preferred: Commerce, Arts, or Management).
• 0–2 years of experience in verification, audit, compliance, or related roles (experience in EdTech/education sector is an added advantage).
• Freshers with strong analytical skills are encouraged to apply.

Responsibilities

• Verify student documents such as ID proofs, academic certificates, and enrollment forms.
• Conduct background checks and validate information provided by learners, educators, and partners.
• Ensure accuracy of data uploaded on the learning platform and CRM systems.
• Coordinate with internal teams for timely verification.
• Maintain systematic records of all verification activities for audit and compliance.

Skills

Attention to detail

Communication skills

Document analysis

Time management

Integrity and confidentiality

Education

Bachelor’s degree in any discipline

Tools

MS Office

Google Workspace

CRM tools

Job description

• Verify student documents such as ID proofs, academic certificates, and enrollment forms.
• Conduct background checks and validate information provided by learners, educators, and partners.
• Ensure accuracy of data uploaded on the learning platform and CRM systems.
• Coordinate with internal teams (Admissions, HR, Operations, and Academic Teams) for timely verification.
• Maintain systematic records of all verification activities for audit and compliance.
• Assist in developing verification protocols to enhance efficiency and reduce errors.
• Handle sensitive information with confidentiality and professionalism.
• Strong attention to detail and accuracy.
• Good communication skills (verbal and written).
• Ability to analyze documents and identify discrepancies.
• Proficiency in MS Office, Google Workspace, and CRM tools.
• Time management and multitasking abilities.
• Integrity and confidentiality in handling sensitive information

Key Responsibilities

• Verify student documents such as ID proofs, academic certificates, and enrollment forms.
• Conduct background checks and validate information provided by learners, educators, and partners.
• Ensure accuracy of data uploaded on the learning platform and CRM systems.
• Coordinate with internal teams (Admissions, HR, Operations, and Academic Teams) for timely verification.
• Maintain systematic records of all verification activities for audit and compliance.
• Assist in developing verification protocols to enhance efficiency and reduce errors.
• Handle sensitive information with confidentiality and professionalism.

Key Skills & Competencies

• Strong attention to detail and accuracy.
• Good communication skills (verbal and written).
• Ability to analyze documents and identify discrepancies.
• Proficiency in MS Office, Google Workspace, and CRM tools.
• Time management and multitasking abilities.
• Integrity and confidentiality in handling sensitive information

Qualifications & Experience

• Bachelor’s degree in any discipline (preferred: Commerce, Arts, or Management).
• 0–2 years of experience in verification, audit, compliance, or related roles (experience in EdTech/education sector is an added advantage).
• Freshers with strong analytical skills are encouraged to apply.