Customer Relationship Executive

Jones Lang LaSalle Incorporated; Dadri; On-site; INR 240,000 - 320,000; Full time

Job summary

Jones Lang LaSalle Incorporated at Noida, UP, seeks a front desk/guest relations professional to be the face of JLL on-site. You will interact with guests and tenants, address their needs, and maintain strong public relations while collecting feedback and suggestions.

Responsibilities include coordinating with other departments to ensure a positive guest experience, taking ownership of requests, conducting daily rounds, and performing customer feedback surveys.

Qualifications

• Experience in hospitality or property management.
• Strong communication and interpersonal skills.
• Ability to coordinate across departments.

Responsibilities

• Interact with guests/tenants and address their needs with a courteous, professional approach.
• Maintain strong public relations and take feedback/suggestions from clients.
• Cooperate with other departments to ensure a good customer experience and share feedback with the team.
• Take ownership of requests/complaints and ensure timely resolution within the defined TAT.
• Conduct daily rounds, report lapses/observations, and manage priority requests via emails/phone calls.
• Conduct customer feedback surveys and share reports with client/management.
• Respond to emergencies per JLL policies and coordinate with authorities when needed.

Skills

Customer service

Public relations

Communication skills

Job description

Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Location: On-site -Noida, UP Scheduled Weekly Hours: 40

At Brightstone, we're committed to redefine residential property management across India through innovation, expertise and our drive for excellence. Our people are our greatest asset when it comes to achieving this - professionals who bring passion and precision to every aspect of residential property management.