Assistant Property Manager CRM

Jones Lang LaSalle (JLL); Mumbai; Sur place; INR 420 000 - 620 000; Plein temps

Résumé du poste

Brightstone seeks an Assistant Property Manager CRM in Mumbai to serve as the front-line host at the site, addressing guest needs and resolving complaints up to standard. The role focuses on delivering excellent customer service and maintaining property value across residential communities.

Responsibilities include handling calls and emails, ensuring timely resolutions, coordinating with departments, and supporting office tasks such as filing and reporting.

Qualifications

• Attention to detail with strong problem solving and process orientation.
• Clear communication and ability to handle guest queries professionally.
• Comfort with flexible shifts including weekends and holidays.

Responsabilités

• Handle front-line guest interactions and resolve customer concerns.
• Monitor helpdesk activities and ensure timely closure of requests.
• Coordinate with departments to improve customer experience.
• Maintain premises rounds and report lapses to the team.
• Assist in events, records, and inventory management as needed.

Connaissances

Meticulous

Analytical

Communication

Hospitality exposure

Formation

Hospitality studies

Outils

MS Office

Description du poste

Job Summary

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.

Role

Assistant Property Manager CRM

Business

Property and Asset Management.

Responsibilities

What this job involves

You will be JLL s front liner at the site for anticipating guest needs and resolving all customer related concerns. Your role is to ensure that customer service is maintained as per the standards set by the us. Your day to day activities will involve:

• Receiving calls and emails from clients to ensure closure of complaints and communicating the actions taken to the stakeholders in a poised and confident manner.


• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.


• Monitoring the helpdesk and customer service executives on a regular basis.


• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.


• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.


• Cooperating, coordinating and communicating with other departments to ensure good customer experience and sharing consolidated feedback reports with the team for improvement of services.


• Helping to ensure that any complaint/requests and/or emergencies are handled in an expeditious manner (as per JLL policies) and contact the proper authorities when needed.


• Being familiar with the building operating procedures manual (Lost and found, timings, id card application, permission forms etc.)


• Helping in activities like filing, checking and maintaining inventory records, DMR, MMR, club house reports, etc.


• Managing and participating in events/parties/CSR activities, general maintenance and guest handling.


• Act as a secondary point of contact for all occupants, in case of client escalation.


• Prepares and approves the working schedule/rostering for the helpdesk team as per the operational requirements to maintain operate the property at an optimum level.

Reporting

You will be reporting to Property Manager.

What we're looking for

Meticulous and Analytical

You must pay attention to detail and have excellent problem-solving skills. You would also use logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Qualifications

• You will have a relevant education background in hospitality studies would be preferred, with min 2-3 years of work experience OR 4-5 years of experience in client facing roles.


• Good Communication skills with speech clarity, fluency in English language will be important.


• Willingness to work in flexible shifts, weekends and holidays as per requirement will be a must.


• Basic understanding of operating computers and mobile application and MS Office (Excel, Word, PowerPoint) is an added advantage.

Location

Mumbai, MH

Scheduled Weekly Hours

48

Privacy Notice

Brightstone with its affiliates, is a leading service provider of residential property management services in India. We take our responsibility to protect the personal information provided to us seriously.

Generally the personal information we collect from you are for the purposes of dealing with your enquiry.

We endeavor to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how Brightstone processes your personal data, please view our Privacy Statement.

Disclaimer

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.