Customer Relationship Executive

Digitide; Namakkal; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Digitide is seeking a Customer Relationship Executive to be the face of the company, establishing and maintaining strong relationships with customers and ensuring satisfaction.

You will handle inquiries, provide information, resolve issues, and collaborate with cross-functional teams to enhance the overall customer experience while upholding company policies and delivering value.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience in customer relationship management or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management software.
• Customer-oriented approach with a focus on satisfaction.
• Ability to build rapport and establish trust with customers.
• Willingness to learn and adapt to new technologies.
• Excellent time management and organizational skills.

Responsabilités

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships.
• Stay updated with product and service knowledge.
• Collaborate with cross-functional teams to enhance customer experience.
• Identify and address customer pain points.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Develop and implement strategies to improve customer retention.
• Ensure compliance with company policies and procedures.

Connaissances

Communication skills

Interpersonal skills

Problem-solving

Analytical abilities

Independent work

Time management

Organizational skills

CRM software

MS Office

Formation

Bachelor's degree in Business, Marketing, or a related field

Outils

MS Office

CRM software

Description du poste

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building trust and fostering long-term customer loyalty.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Resolve customer issues and complaints effectively.
• Maintain accurate records of customer interactions and feedback.
• Build and nurture long-term customer relationships.
• Stay updated with product and service knowledge.
• Collaborate with cross-functional teams to enhance customer experience.
• Identify and address customer pain points.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Develop and implement strategies to improve customer retention.
• Ensure compliance with company policies and procedures.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of experience in customer relationship management or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office and customer relationship management software.
• Customer-oriented approach with a focus on satisfaction.
• Ability to build rapport and establish trust with customers.
• Willingness to learn and adapt to new technologies.
• Excellent time management and organizational skills.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 262185
• Job Category Customer Support/Operations | BPM