Customer Relations Co-worker- Part time 24 hours- 4 days

IKEA; Mumbai; On-site; INR 240,000 - 420,000; Full time

Job summary

IKEA Mumbai is seeking a Customer Relations associate to deliver warm, helpful service and create a joyful shopping experience for every visitor. You will assist customers with queries, guide them through products, and support smooth checkout and exchanges in a fast-paced store.

The role requires strong English, empathy, and the ability to stay calm under pressure while upholding IKEA values. You will collaborate with teammates, maintain a safe environment, and contribute to store goals and

Qualifications

• Experience in customer service and a retail environment.
• Strong interpersonal skills and the ability to build positive relationships with customers.
• Fluent in English, both written and spoken.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
• Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
• Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
• Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
• Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
• Supporting store goals: Understand and contribute to the store's commercial action plan to maximize sales and profitability.
• Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
• Promoting IKEA values: Uphold and reflect IKEA's values in all customer interactions.

Skills

Customer focus

Team player

Problem-solving

Empathy

English fluency

Attention to detail

Multitasking

Job description

WHO YOU ARE

• You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.
• You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.
• You are friendly, approachable, and always ready to assist customers with their needs.
• Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
• You have experience in customer service and a retail environment.
• You have strong interpersonal skills and the ability to build positive relationships with customers.
• You are able to manage multiple tasks efficiently in a fast-paced environment.
• You have strong problem-solving skills and excellent attention to detail.
• You are comfortable working independently as well as contributing effectively as part of a team.
• You are fluent in English, both written and spoken.
• You have a genuine passion for home furnishing and an understanding of customers' everyday lives at home.

YOUR RESPONSIBILITIES

• Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
• Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalat issues when necessary.
• Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
• Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
• Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
• Supporting store goals: Understand and contribute to the store's commercial action plan to maximize sales and profitability.
• Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
• Promoting IKEA values: Uphold and reflect IKEA's values in all customer interactions.

TOGETHER AS A TEAM

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified".

From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014