Customer Relations Co-worker- Part time 24 hours- 4 days

IKEA Gruppe; Thane; On-site; Confidential; Full time

Job summary

IKEA in Thane, India is seeking a Customer Relations professional to deliver a positive shopping experience and assist customers with their needs.

You will work as part of a diverse team, handle inquiries and complaints with empathy, and support store goals while upholding IKEA values. English communication is essential in daily interactions with customers and colleagues.

Qualifications

• Experience in customer service and retail environment.
• Fluent in English (spoken and written).
• Ability to stay calm and helpful when dealing with customers.

Responsibilities

• Provide exceptional customer service: be helpful, friendly, and solution‑oriented.
• Handle complaints and inquiries, listen actively, resolve concerns, escalate when needed.
• Keep workspace organized and efficient to improve the shopping experience.
• Process payments accurately and ensure a positive checkout experience.

Skills

Customer service

Team collaboration

Problem solving

Multitasking

Empathy

Communication

Job description

Who you are

• You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.
• You have a strong customer focus, enjoy working as part of a team, and have excellent problem‑solving skills.
• You are friendly, approachable, and always ready to assist customers with their needs.
• Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
• You have experience in customer service and a retail environment.
• You have strong interpersonal skills and the ability to build positive relationships with customers.
• You are able to manage multiple tasks efficiently in a fast‑paced environment.
• You have strong problem‑solving skills and excellent attention to detail.
• You are comfortable working independently as well as contributing effectively as part of a team.
• You are fluent in English, both written and spoken.
• You have a genuine passion for home furnishing and an understanding of customers’ everyday lives at home.

Your responsibilities

• Providing exceptional customer service: Be helpful, friendly, and solution‑oriented when interacting with customers.
• Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and Escalate issues when necessary.
• Optimizing the shopping experience: Ensure your workspace is well‑equipped, organized, and efficient at all times.
• Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
• Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
• Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.
• Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
• Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'