Sales Team Leader

Inter IKEA Systems B.V.; Hyderabad; On-site; USD 340 - 681; Full time

Job summary

An established industry player is seeking an enthusiastic individual to enhance the customer shopping experience. In this engaging role, you will motivate a dynamic team while utilizing your knowledge of products and customer needs. The company fosters an inclusive environment where diverse backgrounds are valued, and every team member can thrive. If you are passionate about sales and customer service, and eager to contribute to a collaborative team, this opportunity is perfect for you. Join us in creating a better everyday life for the many!

Qualifications

• Experience in customer-oriented business and active selling.
• Strong communication skills and ability to work in a team.

Responsibilities

• Optimize the IKEA shopping experience to secure satisfied customers.
• Motivate and inspire the department team to increase sales.

Skills

Customer Service

Sales Skills

Communication Skills

Team Collaboration

Decision Making

Numeracy

Flexibility

Time Management

Tools

IKEA Tools

Job description

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

The right attitude and behaviour to sell actively and help customers to buy. Understanding of customer behaviour. Understanding and active use of the Selling the IKEA way and Pricing the IKEA way manuals. Sales steering, sales location management/sales space capacity. IKEA product range, including service products. Range presentation. Knowledge about competitors and your local market. Numeracy and computer literacy. A person with the potential to become a shopkeeper. Ability to make things happen by championing flexibility, speed and simplicity. A considered decision-maker. Ability to take responsibility and delegate when necessary. A good communicator who speaks to co-workers and customers in a friendly and engaged manner. Business-minded and result-driven with a customer focus. Experience of working in a customer- and commercial-oriented business. Experience of actively selling through understanding customers and their needs. Open to change/highly flexible. Ability to work together in a team. Ability to make quick decisions and take personal initiatives (often with a high sense of urgency). Ability to communicate in English. Ability to prioritise and organise your own work to make efficient use of the time available.

Your Responsibilities

To optimise the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers. You use IKEA tools and the expertise of your team and colleagues to support you. You actively work towards fulfilling the four tasks of the IKEA store:

1. To act as a highly efficient, and staffed sales mechanism
2. To show home furnishing solutions full of inspiring home furnishing ideas
3. To serve as a well-qualified home furnishing specialist
4. To provide a day out for the whole family

Together as a Team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.