Customer Relations Co-worker

Ikea Ab; Pune District; On-site; INR 180,000 - 320,000; Full time

Job summary

IKEA in Pune, India, is seeking a Customer Relations Co-Worker to help deliver a positive shopping experience in a fast-paced retail setting. You will support customers with service, inquiries, payments, and product assembly, while upholding IKEA values and safety standards.

You will thrive in a team-focused environment, display strong interpersonal skills, and remain calm under pressure while delivering empathetic service.

Qualifications

• Experience in customer service and retail environment.
• Fluent in English, both written and spoken.
• Able to remain calm under pressure and handle complaints with empathy.

Responsibilities

• Providing exceptional customer service: be helpful, friendly, and solution-oriented.
• Handling complaints and inquiries: listen, resolve, and escalate when necessary.
• Optimizing the shopping experience: keep workspace organized and efficient.
• Processing payments: handle transactions accurately and smoothly.
• Assisting with product assembly & exchanges: help customers with assembly and exchanges.
• Supporting store goals: contribute to the store’s action plan to maximize sales.
• Ensuring store safety & compliance: maintain a safe environment for customers and colleagues.
• Promoting IKEA values: uphold IKEA values in all customer interactions.

Skills

Customer service

Teamwork

Problem solving

Communication

Interpersonal skills

Multitasking

Job description

Who you are

• You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.
• You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.
• You are friendly, approachable, and always ready to assist customers with their needs.
• Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
• You have experience in customer service and a retail environment.
• You have strong interpersonal skills and the ability to build positive relationships with customers.
• You are able to manage multiple tasks efficiently in a fast-paced environment.
• You have strong problem-solving skills and excellent attention to detail.
• You are comfortable working independently as well as contributing effectively as part of a team.
• You are fluent in English, both written and spoken.
• You have a genuine passion for home furnishing and an understanding of customers’ everyday lives at home.

Your responsibilities

As a Customer Relations Co-Worker, you will play a key role in ensuring that every customer has an enjoyable and seamless shopping experience. Your responsibilities will include:

• Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
• Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalte issues when necessary.
• Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
• Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
• Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
• Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.
• Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
• Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014