Customer Relations Co-worker - Part-time -24 hrs, 4 days

Ikea Ab; Pune District; On-site; INR 180,000 - 320,000; Full time

Job summary

IKEA is seeking a Customer Relations Co-Worker to ensure customers have a seamless shopping experience in our store. You will be friendly, helpful and ready to assist with customer needs in a fast-paced retail environment.

Your responsibilities include exceptional service, handling complaints, processing payments, assisting with assembly and exchanges, and supporting store goals while upholding IKEA values. You will work as part of a team and stay calm under pressure.

Qualifications

• Excellent customer service experience in a retail environment.
• Strong interpersonal skills with ability to build relationships.
• Able to manage multiple tasks in a fast-paced setting.
• Friendly, approachable and ready to assist customers.

Responsibilities

• Provide exceptional customer service and be helpful and solution-oriented.
• Handle complaints and inquiries, listening actively and resolving concerns.
• Keep workspace well-equipped, organized and efficient at all times.
• Process transactions accurately and ensure a positive checkout experience.
• Assist customers with assembly and exchanges of products as needed.
• Support store goals and contribute to the commercial action plan.
• Maintain store safety and uphold IKEA values in all interactions.

Skills

Customer service

Teamwork

Problem solving

Attention to detail

Multi-tasking

Empathy

Interpersonal skills

English fluency

Calm under pressure

Customer service experience

Job description

Who you are

• You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.
• You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.
• You are friendly, approachable, and always ready to assist customers with their needs.
• Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
• You have experience in customer service and a retail environment.
• You have strong interpersonal skills and the ability to build positive relationships with customers.
• You are able to manage multiple tasks efficiently in a fast-paced environment.
• You have strong problem-solving skills and excellent attention to detail.
• You are comfortable working independently as well as contributing effectively as part of a team.
• You are fluent in English, both written and spoken.
• You have a genuine passion for home furnishing and an understanding of customers' everyday lives at home.

Your responsibilities

As a Customer Relations Co-Worker, you will play a key role in ensuring that every customer has an enjoyable and seamless shopping experience. Your responsibilities will include:

• Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
• Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and elevate issues when necessary.
• Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
• Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
• Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
• Supporting store goals: Understand and contribute to the store's commercial action plan to maximize sales and profitability.
• Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
• Promoting IKEA values: Uphold and reflect IKEA's values in all customer interactions.

Together as a team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'