Customer Support Coordinator

TeamLease; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

TeamLease in India is seeking a candidate to manage customer complaints and coordinate with dealers, regional teams, and call centre to close issues within target days.

The role focuses on strengthening dealer CRM through training and review, and implementing actions to reduce complaints across the zone via process improvements and escalations.

Qualifications

• Preferably from Automobile background.
• Graduate with B.Tech./Engineering Diploma preferred.
• Prior experience of Customer Support / Regional service / Process quality.

Responsibilities

• Manage customer complaints.
• Coordinate with dealers, regional team, Call Centre and related departments to address and close complaints within target days.
• Strengthen Dealer CRM through Training & Review.
• Ensure actions to reduce complaints for the zone through dealer reviews, process corrections and training.
• Conduct zonal reviews and escalation management.

Skills

Communication skills

Excel

PowerPoint

Team player

Automobile know-how

Positive attitude

Empathy

Customer focus

Time management

Education

B.Tech./Engineering Diploma

Graduate

Automobile background

Job description

Key Responsibility

• (i) Managing customer complaints
• Coordinating with dealers, Regional team, Call Centre and related departments (Quality, Parts/ Sales Support/ marketing etc) to address and close complaints within target days)
• (ii) Strengthening Dealer CRM through Training & Review
• (iii) Ensuring actions to reduce complaints for the zone (Critical dealer review, Process correction/ training etc.)
• (iv) Zonal reviews
• (v) Escalation Management

Skill Set

1. Good communication skills (English/ Hindi)
2. Efficient in excel & ppt
3. Team player
4. Basic Automobile Technical know-how
5. Positive attitude
6. Empathy & Customer centric approach
7. Efficient time management

Education & Experience

1. Preferably from Automobile background
2. Graduate preferably B.Tech/ Engineering Diploma
3. Prior experience of Customer Support / Regional service / Process quality