Customer Relation Executive

Digitide; Shahpura; On-site; INR 180,000 - 280,000; Full time

Job summary

Digitide in India is seeking a Customer Care Executive to engage with customers seeking home and personal loans, provide information, and coordinate meetings with the Mahindra field team to collect documents.

The role emphasizes delivering a high level of service, building relationships, staying updated on loan products, and collaborating with internal teams to ensure a smooth application and approval process. A high school diploma is required; prior call center experience preferred.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Excellent verbal and written communication; ability to engage customers.
• Strong organizational and detail-oriented skills.
• Proficiency with Microsoft Office.
• Ability to work independently and in a team.
• Excellent time management and prioritization.
• Customer-centric approach and professional demeanor.
• Willingness to learn and adapt to new processes.
• Represent the company's values and brand.

Responsibilities

• Act as the primary point of contact for customers seeking home and personal loans.
• Schedule and coordinate meetings with the Mahindra field team for document collection.
• Maintain a high level of customer satisfaction by addressing inquiries and concerns.
• Build and maintain strong relationships with customers.
• Stay updated with loan products, policies, and procedures.
• Handle inquiries and complaints, offering effective solutions.
• Collaborate with internal teams to ensure a smooth loan process.
• Maintain accurate records of customer interactions and document collection.
• Provide feedback on customer trends and preferences.
• Assist in developing and implementing customer service strategies.

Skills

Communication

Organizational skills

Attention to detail

Microsoft Office

Teamwork

Time management

Customer-centric

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description:

As a Customer Care Executive, you will play a vital role in our organizations customer service operations. Your primary responsibility will be to engage with customers seeking home and personal loans, providing them with the necessary information and support. You will be the first point of contact, ensuring a positive and efficient customer experience. Your role will involve setting up meetings with our Mahindra field team to facilitate document collection, thus contributing to a seamless loan process.

Responsibilities

• Act as the primary point of contact for customers seeking home and personal loans, providing timely and accurate information.
• Schedule and coordinate meetings with the Mahindra field team for document collection, ensuring a smooth process.
• Maintain a high level of customer satisfaction by promptly addressing inquiries and concerns.
• Build and maintain strong relationships with customers, fostering a positive brand image.
• Stay updated with loan products, policies, and procedures to provide accurate advice to customers.
• Handle customer inquiries and complaints, offering effective solutions and ensuring a high level of service.
• Collaborate with internal teams to ensure a seamless loan application and approval process.
• Maintain accurate records of customer interactions and document collection activities.
• Provide regular feedback to the management team on customer trends and preferences.
• Assist in developing and implementing customer service strategies to enhance the overall customer experience.

Qualifications

• A high school diploma or equivalent qualification is required.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written, with the ability to engage and build rapport with customers.
• Strong organizational skills and attention to detail to manage multiple tasks and customer interactions.
• Proficiency in using Microsoft Office suite and other relevant software.
• Ability to work independently and as part of a team, demonstrating a positive and collaborative attitude.
• Excellent time management skills and the ability to prioritize tasks effectively.
• A customer-centric approach with a focus on delivering exceptional service.
• Willingness to learn and adapt to new processes and technologies.
• A positive and professional demeanor, representing the companys values and brand.