Customer Quality Analyst

Cummins; Pune District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Cummins seeks a Customer Quality Analyst to advocate for customers and resolve product quality, supply chain quality, and process quality issues. The role supports action plans, uses customer-centric metrics, and helps in external communications and continuous improvement efforts.

Under supervision, you will contribute to the quality organization’s vision and may lead Six Sigma initiatives. This hybrid role requires cross-functional collaboration and strong problem-solving skills.

Qualifications

• Engineering or related technical or scientific subject required.
• This position may require licensing for export controls or sanctions regulations.
• Minimal to intermediate level of experience required.

Responsibilities

• Develops understanding of customer expectations and requirements for quality with the support of senior quality members.
• Contributes and supports closing action plans for customer quality issues including product, supply chain or process related.
• Uses Customer Centric metrics to prioritize customer quality issues.
• Supports developing external quality communications and external relationships with supervision.
• Contributes to process improvement efforts and Six Sigma projects or continuous improvement actions.
• Supports the implementation of the vision and strategy for the Customer Quality organization.

Skills

Customer focus

Problem Solving

Project Management

Communicates effectively

Collaborates

Quality Influence

Quality 4.0

Education

Engineering or related technical subject

Job description

Job Summary

The Customer Quality Analyst will support the business to advocate for internal and external customers in resolving product quality, supply chain quality and process quality related issues.

Key Responsibilities

Develops understanding of customer expectations and requirements for quality with the support of senior quality members. Contributes and supports closing action plans for customer quality issues including product, supply chain or process related. Uses Customer Centric metrics to prioritize customer quality issues. With supervision, develops external relationships and supports developing external quality communications. Contributes to process improvement efforts. Supports the identification of problems, prioritization of actions and may lead Six Sigma projects or continuous improvement actions. Supports the implementation of the vision and strategy for the Customer Quality organization.

Additional Experience Required

• Spanish Language Proficiency is a must . Should be at level of B2 - Mid to Upper Intermediate .

Shift timings

• 5pm to 2am

This role is hybrid

Competencies

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
• Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
• Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a project ). Ensures results/impact from temporary effort are fully realized as possible.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
• Drives vision and purpose - Painting a compelling picture of the vision and strategy that motivates others to action.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Quality Influence - Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and to influence outcomes in order to ensure Cummins makes a balanced decision inclusive of Quality priorities.
• Quality 4. 0 - Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4. 0 (Q4. 0) and digitization of quality management. Examples of Q4. 0 are cloud native software applications, digital twin, simulation, adaptive intelligence and connected systems.

Education, Licenses, Certifications

• College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Minimal to intermediate level of experience required.