Customer Order Management Specialist Automotive

Continental Group Sector ContiTech; Pune District; On-site; INR 650,000 - 850,000; Full time

Job summary

Continental is seeking a proactive, customer-focused Customer Order Management Specialist to join our Supply Chain team in Pune. You will manage end-to-end order processing, ensure OTIF performance, and serve as the main contact for customers on order-related inquiries.

Key interactions include Sales, Manufacturing, Logistics, and IT for EDI integration. Prior SAP experience and strong analytical skills are desirable in a fast-paced environment.

Qualifications

• Degree in Engineering / Technology / Sales and Marketing.
• Strong customer orientation & communication skills.
• Good know-how regarding SCM tools and methods.
• Good analytical skills.
• 2-3 years of experience in customer service or similar would be a plus.
• Experience in order management and SAP preferred.

Responsibilities

• Manage the end-to-end customer order process, ensuring accurate order entry, confirmation, and fulfillment in line with agreed service levels.
• Ensure On-Time-In-Full (OTIF) delivery performance and proactively resolve order-related issues to maintain high customer satisfaction.
• Serve as the primary point of contact for customers on all order management and delivery-related inquiries.
• Coordinate closely with Sales, Supply Chain, Manufacturing, Logistics, Warehousing, and external service providers to ensure seamless order execution.
• Maintain accurate customer, order, and scheduling data within SAP and related systems, including EDI transactions.
• Monitor and manage EDI communications, including inbound messages, ASN transmissions, and onboarding of new EDI connections in collaboration with IT.
• Track, analyze, and report key operational KPIs while driving continuous process improvements.
• Ensure compliance with customer agreements, company policies, quality standards, and applicable regulatory requirements.
• Participate in cross-functional projects, digitalization initiatives, and continuous improvement activities that enhance customer experience and operational excellence.

Skills

Customer orientation

Communication skills

SCM tools & methods

Analytical skills

SAP experience

Order management

Education

Degree in Engineering / Technology / Sales and Marketing

Tools

SAP

Job description

Customer Order Management Specialist Automotive

• Full-time
• Legal Entity: CONTINENTAL SURFACE SOLUTIONS INDIA PRIVATE LIMITED (2003)
• Working Time: Full Time

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around78,000 peoplein 54 countries and markets.

ContiTechis one of the world’s leading material experts for industry applications. The Continentalgroup sectoroffers its customers reliable,safeand convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and abovethe ground, in industrial environments, for the food sector and the furniture industry. With about20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.

We are looking for a proactive and customer-focused Customer Order Management Specialist to join our Supply Chain team. In this role, you will be responsible for ensuring excellent order execution, maintaining strong customer relationships, managing EDI communications, and supporting continuous improvement initiatives. You will act as a key interface between customers, service providers, and internal functions to ensure seamless order fulfillment and high service performance.

• Manage the end-to-end customer order process, ensuring accurate order entry, confirmation, and fulfillment in line with agreed service levels.
• Ensure On-Time-In-Full (OTIF) delivery performance and proactively resolve order-related issues to maintain high customer satisfaction.
• Serve as the primary point of contact for customers on all order management and delivery-related inquiries.
• Coordinate closely with Sales, Supply Chain, Manufacturing, Logistics, Warehousing, and external service providers to ensure seamless order execution.
• Maintain accurate customer, order, and scheduling data within SAP and related systems, including EDI transactions.
• Monitor and manage EDI communications, including inbound messages, ASN transmissions, and onboarding of new EDI connections in collaboration with IT.
• Track, analyze, and report key operational KPIs while driving continuous process improvements.
• Ensure compliance with customer agreements, company policies, quality standards, and applicable regulatory requirements.
• Participate in cross-functional projects, digitalization initiatives, and continuous improvement activities that enhance customer experience and operational excellence.

Requirements

• Minimum technical or commercial education i.e. Degree in Engineering / Technology / Sales and Marketing.
• Strong customer orientation & communication skills
• Good know-how regarding the common SCM tools and methods
• Good analytical skills
• 2-3 year of Experience in customer service, helpdesk, service center management, or comparable would be a plus
• Experience in order management, demand fulfillment processes and efficient system operations (e.g. in SAP) would be a plus

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

Diversity, Inclusion & Belonging are important to us and make our company strong and successful.We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.

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