Assistant Manager / Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface)

Robert Bosch Group; Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Robert Bosch Group is seeking an Digital Supply Chain Specialist to enhance customer service and logistics interfaces for OE-BlockChannel. The role blends hands-on customer support with process execution and digital enablement to improve response quality and efficiency.

You will work with cross-functional teams and stakeholders, use analytics to drive improvement, and help shape future-ready digital customer support operations in an AI-enabled environment.

Qualifications

• 5–9 years of professional experience in customer supply chain or related function.
• Experience with SAP SD and order fulfilment processes including delivery coordination.
• Experience driving digitalization, automation and process improvement in supply chain.
• Strong understanding of cross-functional collaboration with Sales, Planning, Manufacturing, Procurement and Logistics.
• Advanced knowledge of digital toolsets (Power BI, RPA, Tableau) and MS Office.

Responsabilités

• Provide end-to-end customer service and logistics support for OE block channel.
• Drive process optimization and automation initiatives to improve response quality and efficiency.
• Collaborate with customers, process experts, and cross-functional partners in an AI-enabled environment.
• Analyze data to identify opportunities for improvements in KPIs like OTIF and order fulfillment.

Connaissances

Customer service

Order management

Sales logistics interface

Supply chain operations

Data analysis

Stakeholder management

Cross-functional collaboration

Excel/Power BI

Process improvement

Formation

Bachelor's degree in Business Administration, Mechanical Engineering, Industrial Engineering, Supply Chain Management, Logistics, Operations Management, Information Systems, Computer Science, or related field

MBA in Supply Chain Management, Operations, Logistics, or Business Administration (preferred)

Outils

SAP SD

Power BI

Power Query

Power Automate

Power Apps

Copilot / AI tools

Description du poste

Assistant Manager / Deputy Manager – Digital Supply Chain Specialist (Customer Service & Logistics Interface)

• Full-time

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.
Additional information can be accessed at www.bosch.in

Digital Supply Chain Specialist (Customer Service & Logistics Interface) for OE - BlockChannel

who will contribute to a modern, customer-centric support hub within Bosch Mobility Aftermarket. The role combines hands-on customer support, process execution, and digital enablement to ensure high-quality service across multiple support channels while supporting process optimization and automation initiatives. Work closely with customers and support colleagues, process experts, and cross-functional partners in an increasingly AI-driven environment, using digital tools, analytics, and structured problem-solving to improve response quality, efficiency, and customer satisfaction. The role requires a strong customer-first mindset, attention to detail, collaboration skills, and a continuous improvement attitude to help shape future-ready digital customer support operations.

Qualifications

• Bachelor's degree in Business Administration, Mechanical Engineering, Industrial Engineering, Supply Chain Management, Logistics, Operations Management, Information Systems, Computer Science, or a related field.
• MBA in Supply Chain Management, Operations, Logistics, or Business Administration is preferred.

Experience

5–9 Years

• 5–9 years of professional experience in Customer Supply Chain, Customer Service, Order Management, Sales Logistics Interface, Supply Chain Operations, or a similar customer-facing supply chain function.
• Experience working with SAP SD and customer order fulfillment processes, including order management, delivery coordination, inventory management, logistics coordination, and customer communication.
• Experience in driving digitalization, process automation, workflow optimization, and continuous improvement initiatives within Supply Chain or Customer Service.
• Strong understanding of customer service processes, supply chain planning, logistics operations, and cross-functional collaboration with Sales, Planning, Manufacturing, Procurement, Warehousing, and Transportation teams.
• Experience working with service KPIs, OTIF, Order Fulfillment, Lead Time, Backorder Management, Inventory, Customer Satisfaction, and operational dashboards.
• Hands-on experience with Microsoft Excel (Advanced), Power BI, Power Query, Power Automate, Power Apps, Microsoft Copilot, or similar digital productivity tools.
• Exposure to automation technologies such as Automation Anywhere A360, UiPath, n8n, or similar RPA/workflow automation platforms is an advantage.
• Knowledge of EDI/API integrations, low-code/no-code platforms such as OutSystems, and workflow management tools is desirable.
• Basic understanding of AI-enabled solutions, Copilot, LLM-based applications, chatbot technologies, or Python-based automation to support digital transformation initiatives is preferred.
• Strong analytical and problem-solving skills with the ability to identify process improvement opportunities through data analysis.
• Excellent stakeholder management, communication, and collaboration skills with the ability to work effectively in global cross-functional teams.
• Customer-focused mindset with the ability to manage customer expectations, prioritize critical issues, and deliver high-quality service.
• Experience working in an international or regional supply chain/customer service environment will be an added advantage.
• Familiarity with Git/GitHub or similar collaboration tools is beneficial but not mandatory.
• Excellent verbal and written communication skills in English.
• Advanced knowledge of End to End Supply Chain Operations (Order Management, Demand Planning and Warehouse and Transportation management) Advance knowledge of digital tool sets (E.g. Power BI, RPA, Tableau etc.).
• Strong communication and follow-up skills, with the ability to work effectively with dashboards and digital tracking tools.
• Stakeholder management – Customers – internal teams- LSPs.
• Demonstrates a proactive mindset and strong ownership behavior. Effectively manages time, including availability during late hours for customer calls. Shows problem‑solving skills and coordinates with transporters to ensure on‑time shipment delivery as agreed.
• Advanced project management and analytical skills for decision‑making and risk management.
• Strong communication and presentation skills for internal, external, and stakeholder interactions
• Proficient in ERP systems (preferably SAP) and MS Office tools.

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