Customer Onboarding Specialist

Flexiple; India; Remote; INR 700,000 - 1,200,000; Full time

Job summary

Flexiple is partnering to hire a Customer Onboarding Specialist for its India-based GCC. You will guide new customers through setup, configuration, and early adoption, ensuring each account reaches first value quickly and smoothly.

Ideal candidates bring 2–6 years in onboarding or related roles, strong coordination skills, and clear English communication. This role supports a remote-friendly, pan-India hiring approach with global-scale exposure.

Qualifications

• 2–6 years in onboarding, implementation, customer success, or related roles.
• Strong project coordination and multi-account management capability.
• Clear written and spoken English with a reliable remote-work setup.

Responsibilities

• Guide new customers through setup, configuration, and initial training.
• Coordinate onboarding timelines and ensure accounts reach first value.
• Document setup details and hand off to the ongoing success team.

Skills

Onboarding experience

Project coordination

English communication

Tools

Project tracking tools

Job description

A Fortune 200 company building its Global Capability Centre (GCC) in India, growing its customer onboarding team

A Fortune 200 company is growing the customer onboarding function within its India GCC and has partnered with Flexiple to hire. You will make sure every new account reaches first value quickly and smoothly. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Location: Remote (India)

About the Company

A Fortune 200 company is growing the customer onboarding function within its India GCC and has partnered with Flexiple to hire. You will make sure every new account reaches first value quickly and smoothly. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Onboarding Specialist, you will guide new customers through setup, configuration, and early adoption, making sure every account reaches first value quickly and smoothly.

Key Responsibilities

Onboarding Delivery

• Guide new customers through setup, configuration, and initial training
• Coordinate onboarding timelines and keep every account on track to first value
• Troubleshoot early-stage issues and loop in technical teams when needed

Process & Handover

• Document account setup details and hand off cleanly to the ongoing success team
• Maintain and improve onboarding playbooks, checklists, and training materials
• Flag account risks or gaps identified during onboarding to the wider team

Ideal Candidate Profile

• 2 to 6 years in onboarding, implementation, customer success, or a related role
• Strong project-coordination skills and comfort managing multiple accounts at once
• Clear, patient communication style suited to training new users
• Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

• Experience onboarding customers for a GCC, shared-services, or enterprise environment
• Familiarity with onboarding or project-tracking tools
• Comfort working with cross-functional and global stakeholders

What We Offer

• An onboarding seat with a Fortune 200 company's India GCC
• Remote-friendly, pan-India hiring with long-term placement
• Structured onboarding processes with global-scale exposure
• One application considered for this and future matched roles