Head of Shared Services (GCC)

Confidential; New Delhi; Vor Ort; INR 4.000.000 - 7.000.000; Vollzeit

Zusammenfassung

Confidential is seeking an experienced Shared Services/GCC leader to build and run an India-based GCC from scratch, spanning two sites and multiple functions, with matrix accountability to global leaders. The role covers operating model design, governance, workforce planning, and technology as a function, driving automation, cost efficiency and strict regulatory compliance.

You will partner with global stakeholders to deliver end-to-end capability, governance and continuous improvement in a

Qualifikationen

• 15+ years in Shared Services / GCC leadership and proven experience setting up and scaling GCCs in India.
• Experience leading multi-functional operations (Finance, HR, IT, Procurement, Compliance) within a SSC/GCC.
• Strong knowledge of Indian labour law, statutory compliance, and governance frameworks (SEZ/STPI, shops & establishments).
• Strategic thinker with hands-on execution, budgeting, and stakeholder management in a global matrix.

Aufgaben

• Define GCC operating model, service catalogue, governance charter and RACI across two sites.
• Lead end-to-end setup, site selection, entity groundwork, phased ramp-up and headcount planning.
• Oversee multi-site operations and multiple functional towers with function heads reporting to you.
• Establish governance forums to track delivery, risk, and value realisation.
• Own Technology as a function within the GCC and drive automation and digitisation initiatives.

Jobbeschreibung

We are seeking an experienced Shared Services / Global Capability Centre (GCC) leader to establish, stand up and run our India-based GCC from the ground up. This is a build-and-run mandate: the incumbent will design the operating model, mobilise and scale multi-functional teams across two India sites, and then own end-to-end delivery, governance and continuous improvement of the centre. The role carries significant matrix accountability to global/regional functional leaders, full ownership of the people agenda for the centre, oversight of Technology as a function within the GCC, and a strong mandate to drive cost efficiency while ensuring full compliance with Indian statutory and regulatory requirements.

• Lead the end-to-end set-up of the India GCC — site selection support, facility mobilisation, entity/statutory groundwork, and phased ramp-up of functions and headcount.
• Define the GCC's operating model, service catalogue, governance charter and RACI across the two sites and with global process owners.
• Build the multi-year roadmap for scope migration (which functions/processes move to the GCC, in what sequence) in partnership with global stakeholders.
• Establish governance forums (steering committees, business reviews, service reviews) to track delivery, risk and value realisation.

2. Global Stakeholder & Matrix Management

• Act as the primary India face of the GCC to global/regional functional leaders (Finance, HR, IT, Procurement, Legal, Sales support, etc.), balancing local execution with global process ownership.
• Manage a complex matrix — dotted-line relationships with global function heads, direct-line accountability for site leadership and delivery teams.
• Negotiate and manage SLAs/OLAs, service level agreements and charge-back/cost allocation models with onshore business units.
• Represent the GCC in global leadership forums; influence decisions on scope, resourcing and prioritisation without direct authority over all stakeholders.

3. People, Culture & Talent (Centre-Building)

• Own the full people agenda for the centre: workforce planning, org design, career pathing, and retention for a large, multi-functional workforce.
• Build a distinctive employer brand and culture for the GCC in the India talent market; position the centre as an employer of choice against competing GCCs.
• Drive change management and communication as the centre scales — from a nascent set-up to a mature, high-performing organisation.

4. Multi-Site & Multi-Functional Operations

• Run day-to-day operations across two India sites, ensuring consistent service delivery, standards and culture across locations.
• Oversee multiple functional towers operating within the GCC (e.g., Finance & Accounting, HR Operations, Procurement, Customer/Sales Support, Technology, and other back-office functions), each led by a function head reporting into this role.
• Ensure business continuity, workspace/infrastructure planning, and site-level operational excellence (facilities, admin, safety).
• Standardise processes and tools across sites and functions to enable scale without proportional cost increase.

5. Technology as a Function

• Own Technology/IT as one of the functional pillars within the GCC — application support, infrastructure, service desk, and delivery of technology-enabled process improvements.
• Partner with global IT/enterprise architecture teams on tooling, automation (RPA/AI), and systems that support the GCC's scale-up.
• Champion digitisation and automation across all functions in the centre to improve productivity and reduce manual effort.
• Own the GCC's P&L/cost base; build and manage budgets, track cost-per-transaction/FTE, and demonstrate year-on-year efficiency gains.
• Drive a strong productivity and continuous-improvement culture (Lean/Six Sigma, process re-engineering, automation) across functions.
• Build business cases for further migration/scope addition based on cost-benefit and value-delivery evidence.
• Benchmark the centre's cost and performance against industry/GCC peers and drive corrective actions where needed.

7. Compliance, Statutory & Regulatory

• Ensure the GCC operates in full compliance with Indian labour laws, shops & establishments regulations, statutory filings (PF, ESI, PT, gratuity, etc.), and applicable SEZ/STPI or state-specific regulations.
• Own the relationship with local regulatory bodies, auditors, and legal/compliance advisors; ensure timely renewals, filings and audits across both sites.
• Stay current on evolving Indian employment law, data protection (DPDP Act) and labour codes, and translate implications into policy and practice.
• Ensure robust risk, data security and information-security compliance appropriate to a captive centre handling global data/processes.

Qualifications & Experience

• 15+ years of progressive experience in Shared Services / Global Capability Centre / Global Business Services leadership, including demonstrated experience setting up and scaling a GCC in India from an early stage.
• Proven track record managing multi-functional operations (e.g., Finance, HR, Procurement, Customer Support, Technology) within a shared services environment.
• Experience managing multi-site operations in India and leading large, distributed teams (500+ FTEs preferred).
• Strong exposure to global matrix organisations, with a demonstrated ability to influence senior stakeholders across geographies without direct line authority.
• Working knowledge of Indian labour law, statutory compliance, and GCC-specific regulatory frameworks (SEZ/STPI, shops & establishments, etc.).
• Postgraduate qualification in Business Administration, Finance, HR or a related field; Lean/Six Sigma certification is an advantage.
• Strategic and hands‑on operator — equally comfortable setting vision and running daily operations.
• Strong cost and efficiency orientation, with fluency in budgeting, unit economics and productivity metrics.
• Exceptional stakeholder management, executive presence and influencing skills across a global matrix.
• People-first leadership — track record of building culture, talent pipelines and engagement in a scaling organisation.
• Comfort overseeing a technology function, with working fluency in automation, digitisation and enterprise systems.
• Sound judgement on India regulatory, compliance and statutory matters.
• Strong communication, change management and crisis‑management capability across multiple sites and functions.