Customer Care Representative

Flexiple; India; Remote; INR 300,000 - 520,000; Full time

Benefits offered by this job

Remote-friendly

Pan-India hiring

Comprehensive training and support

Long-term placement

Job summary

Flexiple is partnering with a global pharmaceutical company to hire a Customer Care Representative for its India hub. The role involves handling queries via phone, email and chat with empathy, following established processes, and ensuring every interaction is accurately documented.

Ideal candidates have 1–5 years in customer care, strong English communication, attention to detail, and a reliable remote work setup.

Qualifications

• 1–5 years in customer care, support or contact-centre roles.
• Excellent written and spoken English.
• Strong attention to detail and respect for process and confidentiality.
• Reliable remote-work setup and comfort with support tools.

Responsibilities

• Respond to queries across phone, email and chat with empathy and clarity.
• Follow defined processes and scripts accurately and consistently.
• Resolve or route each query and follow up until it is closed.
• Maintain accurate, compliant records of every interaction; escalate sensitive cases promptly.

Skills

Customer care experience

English proficiency

Attention to detail

Remote work setup

Support tools familiarity

Tools

CRM/helpdesk tools

Job description

A global pharmaceutical company building its India customer care hub

Location: Remote (India)

About the Company

A global pharmaceutical company is building its India customer care hub and has partnered with Flexiple to hire. You will support patients, providers, and partners with care and accuracy, where getting it right genuinely matters. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Care Representative, you will handle queries with empathy and precision, follow defined processes carefully, and make sure every caller feels heard and helped.

Key Responsibilities

Care & Resolution

• Respond to queries across phone, email, and chat with empathy and clarity
• Follow defined processes and scripts accurately and consistently
• Resolve or route each query and follow up until it is closed

Compliance & Records

• Maintain accurate, compliant records of every interaction
• Escalate sensitive cases promptly and to the right team

Ideal Candidate Profile

• 1 to 5 years in customer care, support, or a contact-centre role
• Excellent written and spoken English with a calm, caring manner
• Strong attention to detail and respect for process and confidentiality
• A reliable remote-work setup and comfort with support tools

Preferred Qualifications

• Experience in healthcare, pharma, or a regulated industry
• Familiarity with CRM or helpdesk tools
• Comfort working to compliance and quality standards

What We Offer

• A customer care seat with a global pharmaceutical company's India hub
• Remote-friendly, pan-India hiring with long-term placement
• Meaningful work with strong process and training support
• One application considered for this and future matched roles

Hiring Process