Customer Journey Analytics CJA Developer

Capgemini; Gandhinagar; On-site; INR 1,500,000 - 3,500,000; Full time

Benefits offered by this job

Career development

Wellness benefits

Flexible work

Job summary

Capgemini in Gandhinagar, India, seeks an experienced Customer Journey Analytics (CJA) Developer with 6 to 15 years of experience to design and optimize cross-channel journey measurement solutions. You will work with Adobe CJA, Adobe Experience Platform, and related analytics tools to deliver actionable insights and measurable customer experiences.

You will design data connections and datasets in CJA, implement analytics tagging with Adobe Launch, and develop dashboards and stitched profiles

Qualifications

• Design, build, and maintain data connections, schemas, and datasets within CJA to enable accurate cross-channel journey insights.

Responsibilities

• Design, build, and maintain data connections and datasets in CJA.
• Implement analytics tagging with Adobe Launch, Analytics, and AEP.
• Develop cross-channel journey dashboards and stitched profiles across digital and offline touchpoints.
• Collaborate with product, marketing, UX, and data engineering to translate requirements into scalable analytics solutions.
• Troubleshoot tracking issues and ensure data quality, governance, and compliance.
• Explain technical concepts to non-technical stakeholders and drive data-driven decisions.

Skills

Analytical thinking

Problem solving

Communication

Tools

Adobe Launch

Adobe Analytics

Adobe Experience Platform

Job description

Job Description:

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Your Role

We are looking for an experienced Customer Journey Analytics (CJA) Developer – 6 to 15 Years to design, implement, and optimize cross‑channel customer journey measurement solutions. You will work with Adobe Customer Journey Analytics (CJA), Adobe Experience Platform (AEP), and related analytics tools, partnering with data, product, and marketing teams to deliver actionable insights and measurable customer experiences.

Your Profile

• Design, build, and maintain data connections, schemas, and datasets within Customer Journey Analytics (CJA) to enable accurate, cross‑channel journey insights.
• Implement and manage analytics tagging, instrumentation, and custom data collection using Adobe Launch (or equivalent TMS), Adobe Analytics, and AEP.
• Develop customer journey dashboards, visualizations, calculated metrics, and stitched customer profiles across digital and offline touchpoints.
• Work closely with product managers, marketers, UX, and data engineering teams to translate business requirements into scalable analytics and measurement solutions.
• Troubleshoot tracking and data discrepancies, validate implementations, and ensure data quality, governance, and compliance standards are met.
• Strong analytical, problem‑solving, and communication skills, with the ability to explain technical concepts to non‑technical stakeholders and drive data‑driven decision‑making.

What youll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group.
• You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting‑edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

Requirements: