Customer Implementation & Service Operations (CISO)

RemoteEngine Technologies Private Limited; Bengaluru; On-site; INR 450,000 - 700,000; Full time

Job summary

ZEISS VisioGen is building AI-powered healthcare solutions in ophthalmology. Bengaluru-based roles focus on owning customer onboarding, implementation and ongoing support coordination to ensure successful launches and steady adoption.

You will collaborate across Sales, Product, Engineering, Operations and Support to orchestrate onboarding, configuration and continuous service delivery. The role emphasizes proactive issue resolution, strong communication and end-to-end operational excellence to

Qualifications

• Strong coordination, follow-through and customer-facing communication.
• Experience working across Sales, Product, Engineering, Operations and Support.
• Ability to drive onboarding, setup, implementation coordination and issue resolution.

Responsibilities

• Own the operational execution of customer onboarding, implementation and support coordination.
• Manage customer administration activities to ensure successful launch and adoption.
• Coordinate 24x7 support and service-delivery operations across teams.

Skills

Coordination skills

Communication

Cross-functional collaboration

Onboarding

Implementation coordination

Service delivery operations

Job description

ZEISS VisioGen is building the future of AI-powered healthcare by developing human-verified clinical communication solutions for ophthalmology practices. We combine cutting-edge Generative AI with clinical expertise to build scalable, production-ready applications that enhance patient engagement and improve healthcare delivery.

Own the operational execution of customer onboarding, implementation, support coordination, and customer administration activities to ensure successful launch and steady- 3-7 years in Customer Operations, Implementation, Service Delivery, Customer Support Operations, or SaaS Operations.

• Strong coordination, follow-through, and customer-facing communication skills.
• Experience working across Sales, Product, Engineering, Operations, and Support teams.
• Drive customer onboarding, operational setup, implementation coordination, issue resolution, and service-delivery operations to ensure successful customer launch and adoption.
• The role is responsible for continuous 24×7 support.