Duty Lead - Clinical Operations

RemoteEngine Technologies Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

ZEISS VisioGen in Bengaluru is seeking a Duty Lead to support day-to-day shift operations by monitoring live queues and coordinating Optometrists during shifts, ensuring timely patient engagement and service quality.

The ideal candidate holds a B.Optom or M.Optom, with 2–3 years in clinical or healthcare operations, experience in shift-based environments, and strong communication and coordination skills.

Qualifications

• Bachelor's or Master's Degree in Optometry (B.Optom / M.Optom).
• 2–3 years of experience in Clinical Operations, Healthcare Operations, or Customer Operations.
• Experience working in shift-based operational environments.
• Basic understanding of quality monitoring and operational processes.
• Strong communication and coordination skills.

Responsibilities

• Monitor live queues and coordinate Optometrists during shifts to ensure operations run smoothly.

Job description

ZEISS VisioGen is building the future of AI-powered healthcare by developing human-verified clinical communication solutions for ophthalmology practices. We combine cutting-edge Generative AI with clinical expertise to build scalable, production-ready applications that enhance patient engagement and improve healthcare delivery.

The Duty Lead is responsible for supporting smooth day-to-day shift operations by monitoring live queues, coordinating Optometrists during the shift, and ensuring operati

• Bachelor's or Master's Degree in Optometry (B.Optom / M.Optom).
• 2–3 years of experience in Clinical Operations, Healthcare Operations, or Customer Operations.
• Experience working in shift-based operational environments.
• Basic understanding of quality monitoring and operational processes.
• Strong communication and coordination skills.