Customer Experience Manager

Auxilo Finserve; Navrangpura; On-site; INR 450,000 - 800,000; Full time

Benefits offered by this job

Reimbursement of petrol expenses

Mobile expense reimbursement

Quarterly incentives

Job summary

Auxilo Finserve is seeking a Customer Experience Manager (B2C) to drive client interactions through the loan and product sales process. Based in India, you will meet with prospective clients in-office, collect documentation, and ensure smooth disbursement.

You will handle queries, support business development with relationship channels, participate in campaigns, and work toward revenue targets using leads from various sources. Local language proficiency is required; NBFC background preferred.

Qualifications

• Proven experience in sales or a related field.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Meet with prospective clients in office to discuss financial needs.
• Collect information and documents from clients and enter into system.
• Address queries from customers and Credit team and oversee the process to disbursement.
• Collaborate with Relationship Channels to generate business and support campaigns.
• Meet allocated business targets using leads from multiple sources.

Skills

Sales experience

Tools

Financial products knowledge

Job description

Customer Experience Manager- B2C
Experience- 1-7Years (Any industry, NBFC preferred)
Auxilo Reach: Mumbai, Pune, Ahmedabad, Delhi, Bangalore, Hyderabad, Chennai.
Job Description:
We are seeking a dynamic and results-oriented individual to join our team as a Customer
Experience Manager. The successful candidate will be responsible for various aspects of the
loan/product sales process, from client interactions to disbursement. Key Responsibilities:
1. Client Meetings:
- Meet with prospective clients (In office) to discuss and understand their financial needs.
- Effectively communicate the details and intricacies of our loan and product offerings.
2. Documentation and System Entry:
- Collect all necessary information and documentation from clients.
- Ensure accurate and timely entry of client details into the system.
3. Query Handling:
- Address queries from both customers and the Credit team.
- Oversee the entire process from file login to disbursement, ensuring a smooth and efficient
workflow.
4. Business Development:
- Collaborate with Relationship Channels to create avenues for business inflow.
- Participate in various campaigns and marketing activities to enhance brand visibility.
- Support Relationship Channels as required.
5. Achieving Business Targets:
- Meet allocated business targets based on assigned parameters.
- Utilize leads generated through the Contact Center, Consultants, marketing activities, and
natural market/referrals.
Additional Incentives:
- Reimbursement of petrol and mobile expenses.
- Quarterly incentives based on performance.
Qualifications and Skills:
- Proven experience in sales or a related field.
- Excellent communication (Local state language is must) and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of financial products and services is a plus.