Customer Experience Lead

Hewlett Packard Enterprise; Bengaluru; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health & Wellbeing

Career development

Inclusive culture

Job summary

Hewlett Packard Enterprise (HPE) is seeking a Customer Experience Lead for a hybrid role in Bengaluru, India, averaging 2 days per week in an HPE office. The role sits within HPE Operations, driving sales processing and cross-functional coordination to improve customer outcomes.

The candidate will combine business acumen with analytics to support stakeholder needs and process enhancements. Ideal candidates have up to 4 years of experience, strong English and local language proficiency, and a

Qualifications

• Bachelor's degree in Business Management or equivalent.
• Typically 0-4 years’ experience.
• Mastery in English and local language.

Responsibilities

• Supports sales processing activities for assigned areas and processes for Networking Services.
• Learns requirements and develops capability in all areas of sales processing.
• Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues.
• Learns and practices basic analysis.
• Implements specified changes to processes and tools to improve performance, efficiency and customer satisfaction.
• Develops understanding of internal and external relationships with stakeholders for performance expectations and needs.

Skills

Analytical skills

Communication skills

English proficiency

Education

Bachelor's degree in Business Management or equivalent

Tools

Sales processing tools

Job description

Customer Experience Lead

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do

Responsibilities

• Supports sales processing activities for assigned areas and processes for Networking Services
• Learns requirements and develops capability in all areas of sales processing
• Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues
• Learns and practices basic analysis
• Implements specified changes to processes and tools to improve performance, efficiency and customer satisfaction
• Develops understanding of internal and external relationships with stakeholders for performance expectations and needs

What you need to bring

Education and Experience Required

Bachelor's degree in Business Management or equivalent

Typically 0-4 years’ experience

Knowledge and Skills

• Basic understanding of business and sales processing tools, systems and practices
• Good analytical, statistics and problem solving skills
• Good written and verbal communication skills
• Mastery in English and local language

Shift: EMEA/ AMS

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Sensitivity Data Disclosure

Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.