Services Business Process & Capabilities Lead

Hewlett Packard Enterprise; Chennai; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise Operations in Chennai is seeking a Services Business Process & Capabilities Lead to drive end-to-end Quote to Cash processes onsite from our offices. The role focuses on delivering measurable improvements across the lifecycle with cross-functional collaboration and strong business analysis.

The ideal candidate has 5+ years in S2C, a university degree, and familiarity with AI-enabled operational tools, CPQ, and Salesforce.

Qualifications

• 5+ years of directly related Services Quote to Cash experience.
• Typically first-level university degree; advanced degree is a plus.

Responsibilities

• Lead and develop process, solution(s) and capabilities across the Services Quote to Cash lifecycle.
• Perform business analysis, identify root cause, and propose solutions to drive process and platform improvements.
• Collaborate with Global HPE Operations, CSLV, Sales and BUs on solutions, implementation and performance.
• Own revenue and margin contribution for a solution or related set of processes and capabilities.

Skills

Business analysis

Root cause analysis

stakeholder communication

Process improvement

Strategic thinking

Education

Bachelor's degree

Tools

Salesforce.com

CPQ

Renewtrak

Job description

Services Business Process & Capabilities Lead

Services Business Process & Capabilities Lead This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do

Leads and develops process, solution(s) and capabilities over entire Services Quote to Cash lifecycle. Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive process and platform improvements. Collaborates with Global HPE Operations functions, CSLV, Sales and Business Units on solutions, implementation and performance. Responsible for revenue and margin contribution of one solution or related set of processes and capabilities. Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value. Utilizes understanding of Services Partner business requirements to develop business case, validate the solution, and demonstrate services added value. Leads key business initiatives in support of operational or financial improvement. Understands software development lifecycle and works in partnership with business and IT to develop capabilities.

What you need to bring

Typically, 5+ years to establish proven track record in directly related Services Quote to Cash business. Typically, first level university degree or equivalent work experience; advanced degree is a plus.

Knowledge and Skills

Exposure and understanding of Agentic and Generative AI use in Operational processes. Exposure to development of automation tools using bots. Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market. General technical understanding of products and services. General knowledge and experience with Services S4 platform and other boundary applications such as Services CPQ, Renewtrak, Salesforce.com. Problem detection and analysis of root cause. Leads teams to achieve results. Proficiency with desktop applications and familiarity with financial reporting tools. Moderate level of planning, project management and change management skills. Proficiency with Process Improvement techniques. Good communication skills. Influence within same team and level.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job: Sales Operations Job Level: Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

We Are In the Acceleration Business

Hewlett Packard Enterprise Technology innovation that fosters business transformation. We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets, and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

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Equal Opportunity Employer (EEO)

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you’d like more information about your EEO right as an applicant under the law, Know Your Rights.

Equal Employment Opportunity is the Law

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Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.