Customer Account Specialist

Hewlett Packard Enterprise Development LP; Bengaluru; Hybrid; INR 420,000 - 660,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise Development LP in Bengaluru, Karnataka, is seeking a Customer Account Specialist to manage the customer lifecycle, handle billing inquiries, and coordinate with accounts payable teams.

This entry-level role is hybrid with the expectation of 2 days per week in the office. You will work with cross-functional teams to resolve payment issues and support customer experience initiatives.

Qualifications

• Bachelor's degree or equivalent; 1–2 years related experience or Master's degree.
• Strong verbal and written communication skills.
• Customer-focused mindset with problem-solving capabilities.
• Ability to work in a fast-paced environment and manage ambiguity.

Responsibilities

• Manage customer lifecycle and collection processes.
• Monitor, document, and resolve payment deviations and delays.
• Act as the primary accounts receivable point of contact for customers.
• Resolve invoicing and payment-related queries.
• Collaborate with customers' accounts payable teams and internal stakeholders to ensure timely payment processing.
• Support customer experience initiatives and promote the use of available customer engagement channels and tools.
• Ensure compliance with internal and external policies and procedures.

Skills

Verbal communication

Written communication

Customer focus

Problem solving

Education

Bachelor's degree or equivalent

Master's degree

Tools

Microsoft Office

Job description

Customer Account Specialist

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition: Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Management Level Definition: Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis, and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Key Responsibilities

• Manage customer lifecycle and collection processes.
• Monitor, document, and resolve payment deviations and delays.
• Act as the primary accounts receivable point of contact for customers.
• Resolve invoicing and payment-related queries.
• Collaborate with customers' accounts payable teams and internal stakeholders to ensure timely payment processing.
• Support customer experience initiatives and promote the use of available customer engagement channels and tools.
• Ensure compliance with internal and external policies and procedures.

What you need to bring

Education and Experience Required: Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.

Knowledge and Skills

• Bachelor's degree or equivalent qualification.
• Strong verbal and written communication skills.
• Customer-focused mindset with problem-solving capabilities.
• Ability to work in a fast-paced environment and manage ambiguity.
• Basic knowledge of Microsoft Office applications and business processes.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

• Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Employer and Hiring Information

Job: Services

Job Level: Entry

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Equal Employment Opportunity is the Law. Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.