Customer Experience Coach – Learning & Development

National Council of Training Academy (NCTA); Bengaluru; On-site; INR 480,000 - 720,000; Full time

Job summary

Flipkart in Bengaluru is seeking a Customer Experience Coach – Learning & Development to oversee end-to-end training, LMS execution, and data accuracy across CQ and LMS platforms.

The role focuses on improving customer experience through data-driven learning interventions, capability building, and ongoing training programs within the Last Mile Delivery SOC.

Qualifications

• Graduation or MBA with relevant training/learning background.
• 1–3 years of experience in training or L&D.
• Mandatory skills include MIS, facilitation, coaching, and strong communication.

Responsibilities

• Handle end-to-end training including induction, refresher, and new process training.
• Ensure 100% accuracy and maintenance of data in CQ and LMS platforms.
• Drive learning programs within the assigned SOC.
• Identify knowledge gaps and support improvement of business metrics through training.
• Conduct Training Need Identification (TNI) and Training Need Analysis (TNA).
• Collaborate with stakeholders for effective training delivery.

Skills

MIS expertise

facilitation

execution excellence

communication skills

coaching

training

Education

Graduate / MBA

Tools

Advanced Excel

Power BI

PowerPoint

Job description

Customer Experience Coach – Learning & Development

19 Feb

Job Details

Organisation Flipkart Department Teaching & Training (Learning & Development) Job Type Non Government Employment Type Full Time Location Bengaluru, Karnataka Vacancies 1

Flipkart is hiring a Customer Experience Coach in Bengaluru to manage end-to-end training, LMS execution, and data accuracy while improving business metrics through structured learning interventions.

Full Job Details:

Flipkart India Private Limited is inviting applications for the role of Customer Experience Coach – Learning & Development at its Bengaluru Last Mile Delivery Hub. This full-time, permanent position focuses on training execution, capability building, and improving customer experience through data-driven learning initiatives.

Key Responsibilities

• Handle end-to-end training including induction, refresher, and new process training
• Ensure 100% accuracy and maintenance of data in CQ and LMS platforms
• Drive learning programs within the assigned SOC
• Identify knowledge gaps and support improvement of business metrics through training
• Conduct Training Need Identification (TNI) and Training Need Analysis (TNA)
• Collaborate with stakeholders for effective training delivery

Skills & Eligibility

• Education: Graduate / MBA
• Experience: 1–3 years
• Mandatory Skills: MIS expertise, facilitation, execution excellence, communication skills, coaching, training
• Preferred Skills: Advanced Excel, Power BI, PowerPoint
• Languages: Kannada (mandatory), other South Indian languages preferred

This role is ideal for professionals looking to build a career in corporate training, customer experience, and learning & development within e-commerce operations.